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Bannister Honda Service & Car Sales

Vernon, BC

4.7
2,995 Reviews

6425 Hwy 97 N

Vernon, BC

V1B 3R4

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2,995 Reviews of Bannister Honda Service & Car Sales

July 28, 2022

A couple of years ago my neighbour pointed out to me that my right brake light was out. A few days later I had my car serviced and the service record showed it had been checked and all was well. Busy shop, More

by seangraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Decaire, Jody Potrie
Jul 28, 2022 -

Bannister Honda Service & Car Sales responded

Hi Seangraham, It disappoints me to read of your recent visit to Bannister Honda. We take great pride in customer satisfaction, hence our ranking of the #1 Honda Dealership in BC for Customer Satisfaction. My Service department did miss the burnt out brake light bulb, and for this i apologize. I tried to make this right, by offering to drive out to your house and personally replace it at no charge, but your wife did not accept. I agree with your statement of it should be common practice to look into it and correct the situation. The offer is still open, as i would be more than happy to try and correct this. Please accept my apology, and i look forward to hearing from you. Sincerely, Jack Decaire Fixed Operations Manager (250)545-0531

Jul 28, 2022 -

seangraham responded

I think you missed the point . Fixing a burnt out bulb is easy. I can see missing it once on the vehicle assessment ,but 3 times indicates a potential flaw in your protocol. Our intention was to let Bannister Honda know that our expectations are higher than the current service we are receiving. The fact that you saw it as a customer trying to get a free brake light repair says a lot.

July 27, 2022

I had an appointment to recharge my air conditioning and found out that it was going be a lot more expensive than what I had planned on spending… I was fairly frustrated since two years prior I had spent a More

by cathiehymas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie
July 27, 2022

Great experience at bannister Honda. Jody Josie and Jack were great to deal with. I would recommend them to everyone. More

by 2016honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Decaire, Jody Potrie, Josie Ginn
July 27, 2022

Dont know about dealership. Servuce in Vernon was top notch. I’ll be back no doubt More

by ADAM@VERNONSTORAGECENTRE.COM
Recommend Dealer
Yes
Employees Worked With
Coke’s nn
July 27, 2022

Shout out to the amazing people at this Honda dealership! Jack and Udai were quick to assist me with an emergency tire issue on my CRV. They fixed the problem and had me back on the road in no time. I wou More

by laurelglenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Decaire, Udai Singha
July 27, 2022

I had great service as always. I wouldn't take my car anywhere else. Thanks. More

by Mumbly234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie
July 27, 2022

Bannister Honda was one of the best dealerships I’ve bought a car at. They were super nice and welcoming, made the process easy and enjoyable and went above and beyond when assisting us into our new veh More

by BONG_MERCY71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Murota, Brendan White, Sierra Odermatt
July 26, 2022

Wonderful experience - Everyone was friendly and helpful. Purchase went smoothly. We are looking forward to dealing with this dealership. More

by accuratebookkeeping
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khoa Vo, Udai Singha, Brendan White
July 25, 2022

I had a awful day but Josie made it so much better. She was kind and offered amazing service! Couldn't be more thankful to have been served by her! More

by Nollevdc1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie, Josie Ginn
July 25, 2022

He is always ready to serve and make the day better. Thank you for all the help! More

by Nollevdc1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie, Josie Ginn
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