Audi Edmonton North

AMAZING SERVICE !!!! Just wanted to take a moment to thank the team at Audi Edmonton North for there amazing service !!! My first time visiting the dealership for service Just wanted to take a moment to thank the team at Audi Edmonton North for there amazing service !!! My first time visiting the dealership for service work , and I have to say it was 5 star treatment. Grace the service advisor was very friendly and knowledgeable. She updated me during the whole visit and kept me posted to all the things my vehicle was in need of. Taylor the tech did a amazing job on my vehicle making sure everything was checked and completed correctly. I will not being going anywhere else but Audi North from now on. Thanks again More

Joshua-S. Manager * Joey-Sales * Stacy-Finance were Amazing! Our experience with Audi Edmonton North was outstanding. We ordered the S5 Coupe custom build from Germany. Joshua, Joey and Stacy were outstandin Our experience with Audi Edmonton North was outstanding. We ordered the S5 Coupe custom build from Germany. Joshua, Joey and Stacy were outstanding, they were professional and incredible from start to finish. They helped us with the vehicle customization, ordering and went step by step to make sure everything went smooth. Finally when the vehicle arrived, we were informed and they made sure everything exceeded our expectations. If you are looking for any Audi vehicle, this dealership is the Top-Rated in Edmonton and ask for (Joshua Field-S. Manager & Joey Vandervet -Sales & Stacy Myshynuik -Finance) for an honest team that help you with all your needs. They were Awesome! More

Absolutely horrible ABSOLUTELY by far the WORST experience I have ever had bringing my vehicle in for servicing in my entire life. First off I brought my vehicle in for s ABSOLUTELY by far the WORST experience I have ever had bringing my vehicle in for servicing in my entire life. First off I brought my vehicle in for service because it was making a crazy sound and the serpentine belt / tensioner needed to be fixed. At that point I was informed a coolant flange needs to be replaced and the part was in . I informed them I have to reschedule for the next week and did so. I came into the dealership and was told my part was not there and was ordered yesterday but the appointment was scheduled a week in advance, they said come back tomorrow and I told them I can't I work. Understood xxxx happenes, so I was offered a loaner vehicle for the hassle. I asked them to check my engine because my check engine light was on, and also I was having problems with oil consumption issues, it is burning oil. I later received a call saying that I needed to get some valves replaced. So I approved that work, went to pick up my car and drove it away and it started blowing freezing cold air and the temperature gauge was fluctuating like crazy. So I took my car back 5 mins later, told them what happened and took the loaner car back. The next day I was told i needed a new thermostat , so after doing all the work you never noticed that? They tried to charge me but I refused and said that should of been caught / is WAY too much of a coincidence that it failed the second I brought it into the shop . They said they would replace it and I can come and pick up my vehicle later. When I arrived there is when I noticed a plastic piece sticking out of the end of my vehicle and 3 lights on my dash; the check engine light still being one of them , so I walked right back in and told them I am not taking my vehicle like that and took the loaner car back for the 2nd time. The next day I received a call saying that oil is all over my engine and that's why the light was on, my car went through a car wash and that's why a piece was sticking out and again not noticed prior to me driving there for a 2nd time? They refused to take the blame/ inform me of any reasonable explanation as to why this was UNNOTICED prior to having me pick up the vehicle ESPECIALLY after I was PAYING to have my ENGINE CHECKED. So I picked up my car for the 3rd time. NOW I HAVE 3 issues remaining after the 3rd time I picked it up. The issues ; oil is leaking on my garage floor and they again refuse to take any blame or give me any sort of explanation I CAME IN WITH OIL CONSUMPTION issues / burning oil. NOT my oil leaking all over the floor; their answer/ my skid plate was protecting the oil from spilling BUT I DO NOT have one I took it off. MY CAR doesn't start with my remote starter so I told them and they said they didn't do it,but it worked that morning and every other day for 3 years. I paid 50 dollars for windshield wipers that work 50 percent of the time. Really just unbelievable luck really and unbelievable service.So now I'm stuck with without a starter when I paid 500 bucks for one, that worked prior to pulling my car into there. No explanation as to why oil is leaking I was told to come back for a 4th time to see where the oil is coming from. I usually have great service at Audi but this is my first time to this location and will most definitely will be the last. The amount of time money, and energy, the amount of times I went back and forth for nothing is actually ridiculous. I thought I could trust them with my vehicle but I turned out to be completely wrong. They really disappointed me and I will never ever return to audi nor purchase an Audi again. More