Camco Acura

The general manager of Camco Acura, William Chu, blatantly and adamantly denies responsibility for an issue regarding my vehicle. Upon purchase of the vehicle it had reoccurring rear brake problems and was in the shop many times for it. Upon taking the vehicle to another certified repair facility it was determined that the rear calipers are seized and advised me to follow up with Camco Acura thinking that they are a reputable dealership and would not want to damage the Acura nor the Alpha Auto Group reputation. I would like to commend both the Service Manager, Orly and the Service Advisor, James, as both have attempted to work with the General Manager to come to an arrangement. The service adviser told me on many occasions that he believes this repair should be paid for by Camco, William Chu refused. Mr.Chu told me had full confidence in his service team would not let this leave the shop on purchase with this issue. I find it suspect that one minute he has full faith in his service team, yet the next when advised by them that this is something the dealership should pay for he refuses. I approached Mr.Chu with the service advisor to have a discussion about this matter, and he was rude and disrespectful, he did not listen to any of my points or take into account any of the evidence presented to him. I believe that this was largely due to the fact that I am only 20 years of age and he believed he could bully me. His solution was to offer the parts at discount, which still resulted in a $800 bill. I found this extremely insulting. I would strongly suggest that you take your business to Gatineau/Casino Acura for your next purchase. I would like to advice Mr.Chu that a complaint will be made to Alpha Auto Group, OMVIC, and that this review will be posted on all forms of review medium.