Lost my business after 4 years of being a loyal and - a.lingley16
Lost my business after 4 years of being a loyal and valued client (or so I thought). I never had any issues, did all my oil changes there, had undercoating done every fall, did all levels of service that were recommended, did customer satisfaction surveys, brought timbits every time I came in for an appointment, never expected immediate appointments. Then my calls and emails were dodged for two months regarding buying out my lease only for me to call on a different phone and then answered all of a sudden and given some xx lines about “junk mail” when multiple emails were sent in reply to previous conversations and voicemails were left for service, sales, finance and reception. I was lied to about things that needed to be done for safety, charged for things I wasn’t supposed to be charged for ($1100), yelled at over the phone by a manager who called me mean and vindictive when I literally asked to speak to someone in finance because no one had gotten back to me in MONTHS and was just trying to understand what I had done to deserve this treatment (sounds like I’m being a Karen but I have call logs and recordings) I was also told concerning things by said manager that, if I really did want to make a problem, would warrant an OMVIC complaint,
The main problem employee is no longer there (big surprise) but it’s obvious that there are deeper issues with communication between departments and actually managing to keep employees.
For a dealership that says they want to treat everyone like family, no part of me wants to be in that family if they continually show that they value the money over all else. Especially after having a meeting with the owner’s daughter to try to rectify the xxxx show that’s occurred, I was told that typically they would actually charge a fee to fix THEIR employee’s mistakes, to undo the “financial guidance” that actually set me further in debt but definitely resulted in their monetary gain, after TWO MONTHS of distress, as if I should be thankful they’re not charging me for taking the time to try to repair the broken trust after 4 years of loyal patronage. Maybe if I had bought a few more cars or sponsored a giveaway, I would’ve unlocked the respect I was given at the beginning that got lost somewhere.
Sad that this is what it’s come to. Would not trust or recommend Kia North Bay service, sales or financing or anybody in between.
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