Do not trust anything they tell you! - fun_runner15
Do not trust anything they tell you!
Wow, I have never dealt with a more dishonest and deceitful group of people!
Last month we came from out of town to purchase a 2018 Ford F150 with about 55,000kms. Before coming we asked lots of questions and were happy enough with the answers. We asked about the safety and service and warranty. We were told that the truck was recently serviced, had a full safety in the shop, and that it came with a 30 day warranty that covered “everything”. WE SHOULD NOT HAVE TRUSTED THEM, and should have asked for all this explicitly written out, signed and dated by more than one person. I’m apparently too trusting of a human and I did not do this.
We showed up to test drive and found that the passenger mirror wouldn’t adjust, no big deal though does tell me that perhaps the safety wasn’t that through. They did get that fixed before we purchased it.
Fast-forward a week or two, and we start noticing a very severe rattle on startup, we contact the sales person that we have been dealing with to let them know that we’re having issues and then they were gonna need to be resolved. We got radio silence, then we got empty promises and then we got told we need talk to a manager. We call the manager, send videos of the issue. They seem like they are going to cover the issue but always use vague language like “ we will deal with it” or “we will come up with something that makes us both happy”, when I asked them direct questions. I never get a direct answer. The manager then showed the video to the shop and apparently the shop indicated that it was a major job worth probably close to $2000. From there, the manager got even less helpful and tried to tell us that we had signed paperwork, indicating that the “warranty” only covered 10% of service and parts. We thoroughly look through all the paperwork that we have, and not a single piece of paper indicates anything to that effect. We contact the manager he says that we did sign it and send it to us. We confirm he has the right email and then wait for it, we still have nothing and I only told that “it’s coming”. 4 days later we still do not have it (probably because we didn’t sign it and it doesn’t exist) they are still not coming forward to fix the issue and are now actively avoiding our phone calls when we call.
Today we brought our truck to our local shop and they informed us that there is no way that the oil change was done recently and that it looks like the truck has not been serviced more than 2 or 3 times in the 55,000 kms, that the filter is completely gummed up and that they recommend we return the truck if we can.
We contacted the dealer to tell them about the report and once again radio silence, we suggest that we split the cost of the repair, again radio silence. So we appear to be getting nowhere and will probably have to pursue small claims court to get them to hold up their end of the bargain. AVOID! GO ANYWHERE ELSE! DON’T BELIEVE THEM! DON’T TRUST THEM!
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