Gateway Toyota

The service Manager always makes sure to send me a review after each service. She cares about customers experience and strive to improve. after each service. She cares about customers experience and strive to improve. More

Gateway serviced my new Toyota Highlander (16,000kms) and installed the o-ring on the filter cap housing on the threads instead of in the appropriate slot. This caused the oil to leak out which resulted in l installed the o-ring on the filter cap housing on the threads instead of in the appropriate slot. This caused the oil to leak out which resulted in low oil pressure which can cause immediate or long term engine damage. This is the simplest of tasks ( the filter box even has a picture on it as to where to install) The service manageress was unapologetic and had a "could care less" attitude. I will not be buying another vehicle from this dealership. More

Very bad experience. Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not Made a deposit on a ‘23 Highlander on Jan 2, 23. Was told by Mark delivery would be in 6-8 months and that we would receive updates. 6 months, not a single update. I called and was told “the order is at the factory”. 8 months come and go. Contacted them again. 12 hours later, received text from Charles who was “now looking after our account”. Was told that toyota pushed our order back to Nov/Dec so they could build their new Grand Highlander. Was also told our order would still come in as a ‘23 even though it would almost a year after we ordered. That was the last straw. Toyota clearly does not give a xxxx about customers who have placed a factory order and Gateway totally dropped the ball with their lack of follow up. They clearly lack internal checks and balance to ensure that their customers are not ignored. We felt that if we are this poorly treated before the sale is completed, we have ZERO confidence that Gateway Toyota or Toyota Canada would be of any credible support if some major issue arose with the vehicle. To his credit, Charles offered no resistance when we requested cancellation of our order and requested a full return of our deposit. We decide to switch to a different manufacturer, 3 text messages, 2 phone calls, and just over a week later we are now drivers of a 2024 highlander competitor. More

I was very satisfied with Gateway Toyota for the services that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway d that they have done to my RAV4 and definitely happy to share with my friends and co workers at my work place at Maple Leaf Poultry about Gateway doing a good job like Recto Baglinit who have tried the service and he said he wasn’t disappointed of the result More

Excellent service with an upfront sales team. The delivery team was absolutely fantastic as well. The delivery team was absolutely fantastic as well. More

Great customer service. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. Knowledgeable staff. It has always been a pleasure dealing with Gateway when purchasing a new vehicle. More

My service advisor is Troy, he is great as usual. Right on time, very diligence and appreciate the business. Right on time, very diligence and appreciate the business. More

Zain our salesman was amazing. He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a v He helped us get exactly what we were looking for. Cat, terrific, funny, smart man. Made financing so easy. Shay , very knowledgeable. All in all a very satisfying journey with this team at gateway. More