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Automaxx Automotive of Calgary

Calgary, AB

Overview
Employees
Reviews
4.3
145 Reviews
Automaxx has been serving Calgary, AB and it's surrounding areas for more than 25 years, providing the city with pre-owned vehicles that are conditioned to the highest industry standards. We carry more than 250 vehicles at any given time between our 3 Alberta dealerships, receiving new inventory by the day which means if you don't see a specific vehicle you're looking for, we can find it for you! Reviews are important to us, so leave us a note letting us know how felt about your experience with us so that we can know what we're doing right -- or where we can improve! :)
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715 41 Avenue NE

Calgary, AB

T2E 3P8

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Showing 146 reviews

May 17, 2017

Not Satisfied One of not satisfied customer from automax. They promised to their client that they're giving give aways. Yes they gave us the promised. But the cheap More

by Robzcute
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Menane
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Jul 03, 2017 -

Automaxx Automotive of Calgary responded

Thank you for your review – We, at Automaxx take all reviews seriously (good or bad) and appreciate you taking the time to express your opinions. It’s important to us that all customers leave our dealerships satisfied with the level of service provided to them and therefore, have looked into this deal and believe we’ve come across some miscommunication and are happy to address the issues with you. With the utmost respect, we presented several options at the time of sale and are upset to hear that you feel we didn’t live up to your expectations. With respect to the leather and cash back; we presented numbers with and without the cash back and leather ($1,500 cash back & $1,500 for leather) to which the buyer (your partner) decided to go with both, as he could justify the difference in payment and wanted the leather and cash back. Your partner had also requested a remote starter which we agreed to give him and have installed, as promised. Upon picking up the vehicle, you were upset that we didn’t install a remote starter that had the additional key fob -- but rather the integrated starter right into the manufacture key. You were then upset because the remote starter wasn’t a two-way (which was never specified or requested previously) and therefore was offered a credit (off the given starter) towards a two-way and you could then cover the difference. Again, a two-way was never requested; though, we could have most definitely accommodated you had it been specifically stated at the beginning. With respect to the “giveaways”, you had continually asked for something for free at the end in which Mike had personally offered free undercoating or 3M (whichever you and your partner wanted) and he decided to go with the undercoating completely free of charge. You were also given a free rear tonneau cover for the Rouge and were provided a loaner vehicle while we installed leather. Upon our findings, Mike had followed up with actions on everything he stated he would do for your partner. If there is anything else we can do to assist you, we would be happy to discuss all matters with you to ensure both parties have a clear understanding of all aspects of this deal. Please feel free to send an email to Dexx at dsproule@automaxxcalgary.net or give us a phone call at (403) 250-5541. Thank you, Automaxx

Helpful 3
May 12, 2017

Helpful staff The staff are so helpful, from what i'd get in trade and take the time to guide you through the car buying deal. Great job. More

by Dunland99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mename
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Jul 03, 2017 -

Automaxx Automotive of Calgary responded

Thank you for your review! We're happy to hear you had a great experience with Mike. If there is anything else we're able to assist you with in the future, we're just a phone call away! :) - Automaxx

Helpful 1
May 09, 2017

Was not happy A week after I had the truck I noticed the front passenger seat belt was broken it took almost two weeks for them to decide how and where to get it fi More

by lkearney1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 03, 2017 -

Automaxx Automotive of Calgary responded

Thank you for your review; we take all reviews seriously (good or bad). We do sincerely apologize for the delay you experienced. Although we do our best to ensure all customers are provided with the best service in a timely manner, we do also have to consider the schedules and availability of our service technicians. You can forward any complaint(s) you may have to Dexx at dsproule@automaxxcalgary.net should you have any. :( - Automaxx

Helpful
May 09, 2017

It was outstanding I dealt with Mike Menane. It was great dealing with him , he helped me find the right vehicle for the right price!!! I would highly recommend him t More

by Denny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike menane
Report | Print
Jul 03, 2017 -

Automaxx Automotive of Calgary responded

Thank you very much for your review! We'll be sure to pass along the message to Mike for you. Please let us know if there is anything else we're able to assist you with in the future! - Automaxx

Helpful 1
April 10, 2017

Horrific Absolutely horrific experience. Frank P was Russel G were nothing but disorganized, rude, and vague during the week long ordeal. I was left feeling More

by disatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Pasqalini, Russell Grab
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Helpful 9
May 11, 2012

I came to AutoMaxx looking to purchase a new vehicle. Dexx was friendly and provided me with all the necessary information without making me feel obligated to purchase a vehicle right away. I ended up bu More

by saralane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dexx Sproule
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Helpful 6
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