3 Saskatchewan Volkswagen Dealers

They sent a bailiff out to take my car when I wasn't even - ashdmacfarlane

They sent a bailiff out to take my car when I wasn't even behind, the mistake was on their finance company's (owned by them) and failing apply 2 car payments in which I prepaid in order to correct a proven issue with my current account and not get behind. Instead the payments continued coming out, therefore bouncing and unknowingly as I switched banks, emailed a pre-auth form for the payments to come out. When I had talked to someone they hadn't even applied it to the principal and had a bailiff showing up when in all reality I wasn't behind! They not once provided proof to where that money went, I was passed around and continuing to have to follow up with no answers to where that prepayment went, no loan statements asking to see where my payments were going so I could better understand what was even happening and when I thought they switched my banking that actually just stopped taking payments with no communication or reason why, at this point with the prepayment and promised return of nsf fees I never got I wasn't behind. When I finally spoke with someone he cc'd this gal who never ended up emailing or calling me, I again had to reach out to the guy and ask if she was going to communicate or what I needed to do. He cc'd me in his emails to 2 other and while at work I got a call in which I missed and 15 minutes later an emailed I was cc'd stating she left "messages" and implied she had been trying but she only called the once, didn't answer my call back and when I was in Florida I finally spoke with her, asked what I was behind, what the best way to pay that would be cause I didn't feel comfortable after the way i did it last time and that I still have not seen (for the 5th time) any loan statement or any proof of where funds even went. I told her when I'd be back and committed to come that day or the next at the latest! She said that sounds great, we updated what info we could and I finally felt some peace in the matter. We got in later than expect because of delays and pretty much went to work on no sleep, not even concerned as i communicated, got the funds I seen on a min and no name, what appeared to be a screen print with a number that made sense and just to show effort had my boyfriend email funds or have a pending email I show and change as I wasn't even sure what I was looking at. But as I was leaving work sent her an email confirming I had what I needed and if there was anything she thought different of our convo let me no as I was on my way. To get a response saying they picked the car up, she hadn't heard from me or anything at all (which was xx, I had her on speaker and the call recorded, I was clear on my location and return as was her understanding and commitment in finding a resolve! I was so shocked and disgusted, I've retained a lawyer, because it makes no sense how a business could treat someone like the have me and deliberately put me into default, ignore me until I was and take a car I've been paying for and chasing around, to me scammed and lied to. There is so many mistakes and error on their part and creditmaxx it is shocking to me that over $705 in which I've not once refused to pay, and was told by 2 employees or high ups that we could resolve this. They were trying to take the car back 3 weeks after I drove it off the lot and for no provable or explained reason. When I asked or requested paperwork, nothing, I haven't even so much as got a call unless I've called or one from Jen in response to my email! I learned from a bailiff that showed up at multiple locations looking for the car, that I was behind but in all reality at that time I was actually ahead with funds they failed to apply as they directed I could! Deliberately forcing a default for a used car, that had a down payment more than 2%, plus payments, to force a willing to pay (for someone else's error) customer, mislead, and what must have looked like an easy target! 1000% mistake choose this dealership when replacing my vehicle.

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The service dept. are the most rude condescending service... - B+T Asher

The service dept. are the most rude condescending service dept. I have ever met! 2 other v.w. Owner friends of mine have been treated the same, all of us will not go there! I will and have drove out of Provence , 465 km to Medicine Hat alberts to get servicing done to my passat. It is embarrassing how terrible you are treated in this dealership.

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charged for oil change that didn't get done - northernmom

I brought my car in for an oil change and knew what my oil looked like before coming in. They were supposed to do a 35,000km service at the same time. When I got home, I checked my oil. It looked the same - slightly dirty. I went back and told them they must have forgotten to do it. The service guy brought me some clean oil on a paper towel and said this is what your oil looks like. As if I didn't check it like 5 times already. I knew exactly what my oil looked like and it definitely wasn't that clean. Then to beat all. I was filling up a week later and when asked if I want my oil checked I said "sure" The guy checks it and says "It's a little dirty. You should get it changed." Next oil change I had to take it back there because Canadian Tire said they use a special oil there that I need for my car. My husband took it in. They charged me for 6 litres instead of 5. He asked why it cost so much and they said "Oops, sorry." They gave him the extra quart that he paid for. Guess what? My oil is slightly cleaner, but still really dirty. I have no idea what they really did.

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