Willy Moy
Willy Moy at Ira Lexus Danvers

Willy Moy | Page 2

General Manager

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

4.7
32 Reviews
4.7

32 Reviews

Write a Review

32 Reviews of Willy Moy

January 13, 2024

Dealership Rating
Employee Rating

If looking at a USED car goto another dealership owned by Group 1 Automotive and have it transferred first. SKIP THE Lexus dealership. More

by AT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Manager who Willy Moy, knows his name.

Jan 16, 2024

Ira Lexus Danvers responded

Thank you for your comments regarding your last visit. We apologize we were not able to come to terms with you and wish you the best in your search for a vehicle.

September 19, 2023

Dealership Rating
Employee Rating

We had another enjoyable purchase from Willy Moy and his team. This is our 9th Lexus since 1999. We will be back for another sometime next year. Special thanks to Gene Porzio for his attention to detail and More

by delaytime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gene Porzio

Sep 26, 2023

Ira Lexus Danvers responded

Ira Lexus of Danvers is very grateful for your patronage and is very pleased to hear that we could provide you with an exceptional sales experience! We will continue to look forward to the pleasure of serving you again in the future!

September 01, 2023

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Employee Rating

Purchasing my new NX was so easy and such a great experience! Huge thank you to Willy Moy, Mike Walsh, James Brooks, Gene Porzio and Alex. I love my new NX and will send everyone I know to this dea More

by Kl122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 07, 2023

Ira Lexus Danvers responded

We sincerely thank you for choosing Ira Lexus of Danvers as your preferred dealership. We greatly appreciate your recognition of our exceptional sales team members who consistently go above and beyond to meet our customer needs. We look forward to serving you again in the future!

June 29, 2023

Dealership Rating
Employee Rating

From the moment we made the phone call to book the appointment, all the way to the very end. when we shook hands, everything went well! The lady at the desk, Jennifer, (I think), was kind, funny, and More

by Sarah Portrait Photographer
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Nikki Consosles, Mark Mclean, Jennifer perry

Aug 02, 2023

Ira Lexus Danvers responded

Good morning Sarah and Joe, It is our pleasure to provide a convenient and excellent service experience! Thank you for the shout-out for Jennifer, we are sure she will be happy to hear that her work was appreciated. We thank you for your great Five-Sar review and your recommendation. Ira Lexus of Danvers looks forward to assisting you again in the future.

June 07, 2023

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Employee Rating

Best place for all your car needs. They provide easy and friendly service. Every thing is up front with pricing and they have convenient payment options for those unexpected costly ser More

by Nancy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

Jun 10, 2023

Ira Lexus Danvers responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

October 25, 2021

Dealership Rating
Employee Rating

It’s Lexus Danvers, MA Sold brand new luxury GX 2021 with hidden brutally fixed damage. When damage was identified on car wash station I asked comment from dealership in Danvers, MA. And of course answer: t More

by volodya43
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 26, 2021

Ira Lexus Danvers responded

We're sorry that after further attempts to resolve your concerns and repair the damage at our cost and provide substitute transportation that we were unable to meet your expectations. Bringing this to our attention after 60 days of physical delivery we cannot guarantee any defects on the exterior of the vehicle that is beyond our control. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Willy Moy General Manager

Oct 27, 2021

volodya43 responded

I am not sure that we can trust your company technician and paint quality one more time. Someone from your dealership side fixed and painted already this car couple months ago and sold for me with “no damage”, and it was surprise for me WHEN THEY STRONGLY RECOMMENDED ME INSPECT A CAR AND SIGNED PAPERS THAT CAR HAS “NO DAMAGE”. STRANGE BEHAVIOR FROM DEALER SALES TEAM WHEN THEY SELLING BRAND NEW CARS? IS IT? I have big experience to buy new cars from another dealership and only IRA LEXUS, Danvers, Massachusetts asked me to sign papers THAT CAR HAS NOT DAMAGE AND CUSTOMER INSPECTED AND VERIFIED IT. Maybe be they known something more about car damage before????? And after 2 months we did car wash and got damage surprise and pealed paint on floor. Than I informed you. You offered solution from my pocket ( details and estimate from you on my email)….No worries. We will take care about this car with another company what we trust, but I want to inform anyone to be careful with you guys. YOU ARE VERY GOOD SHOWMAN'S ( when you tried to explain me that I did this damage, paint this car self, or someone else from my side fixed it on this manner and now I am not happy with quality and looking for help from dealership….. was funny…..) Thanks for very interesting experience which I got from IRA LEXUS DANVERS, MA. Not necessary to reply.

October 20, 2021

Dealership Rating
Employee Rating

Ira Lexus in Danvers is amazing! Jaime De La Cruz was an excellent Sales & Leasing representative. He was very kind and professional. Even when things did not work as planned, he assisted in the best way po More

by Junior Veloz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaime De La Cruz, Peter Thistlewood

Oct 22, 2021

Ira Lexus Danvers responded

Thank you, Junior, for your kind words for Jaime and Willy! We are thrilled that you had such an excellent car buying experience here with us! We thank you for your business and look forward to your next visit!

March 06, 2021

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Employee Rating

TOLD ME WE HAD A DEAL -- took my credit card to hold the truck - I asked for wiring instructions -put me in touch with a shipper -- I made arrangement to ship the truck--- 4 hours later they sold the tr More

by db6279
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 08, 2021

Ira Lexus Danvers responded

We appreciate your feedback. We could not verify your business as a dealer being active, and being out of state as a dealer had us skeptical about confirming identity. We never charged your card and did not have any finalized documentation. We felt it more prudent to do business locally based on our background discovery. We wish you the best in your vehicle searches

December 16, 2017

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Employee Rating

Excellent experience Rolled over lease on a new ES350 and drove out with the car same day. Saw a and Willy worked with me in advance of lease expiration to find a great d More

by Bhaskin816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Saena Nikolas

May 27, 2017

Dealership Rating
Employee Rating

An amazing dealership Best salesperson I have EVER worked with in Elliot Honig and a terrific GM. I will only buy my cars from Elliot. I trust him implicitly. More

by Sunit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Chase, Elliot Honig, Mark Mclean

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