Victoria Cook
Victoria Cook at Ourisman Chevrolet of Baltimore

Victoria Cook

ISM

Ourisman Chevrolet of Baltimore

6633 Security Blvd
Baltimore, MD 21207

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4 Reviews
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4 Reviews

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4 Reviews of Victoria Cook

April 26, 2024

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Employee Rating

TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT A More

by LN
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Click

Apr 26, 2024

Ourisman Chevrolet of Baltimore responded

LN, I deeply apologize that you had an unfavorable experience at our dealership. I have recently taken over as General Manager for this store and will be correcting issues like these that leave our customers less than fully satisfied. We take your concerns seriously and will ensure a similar experience does not happen for future customers. If you would like to reach out personally with any questions or concerns, you can reach me directly at mike@ourismancars.com.

April 17, 2024

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Employee Rating

The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inf More

by joe7192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 22, 2024

Ourisman Chevrolet of Baltimore responded

Joe, thank you for taking the time to share your feedback with us. We regret that your recent experience with our Service Department was less than ideal. This is not the level of customer service we are known for or seek to provide. We take your concerns seriously and will improve our services to ensure high quality experiences for future customers. If you have any questions, please contact our General Manager, Mike Click, directly at Mike@OurismanCars.com. He will be grateful to work with you and identify a solution to your satisfaction.

February 22, 2024

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Employee Rating

I would love to go to this dealer to get my major work done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and y More

by projectgcode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kunta Mambouray, Jeff Ramsey

Feb 23, 2024

Ourisman Chevrolet of Baltimore responded

I understand your concerns about the pricing for the timing chain replacement on your Chevy Cobalt SS. We strive to provide competitive pricing and value to our customers. Please feel free to reach out to me directly Kunta@ourismancars.com to discuss this further.

December 20, 2023

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Employee Rating

My experience was awesome and the service was amazing the staff members were very knowledgeable and helpful More

by Shadella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kunta Mambouray, Jeff Ramsey , Customer service

Dec 20, 2023

Shadella responded

Thanks for the excellent service you provided

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