Travis Bergeson | Page 15

As always timely and excellent service. The techs, and especially Travis (Service Manager are to notch. The techs, and especially Travis (Service Manager are to notch. More

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Once again red carpet service! I always get outstanding service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. service and love Toyota of Des Moines. I would not deal anywhere else! Lisa D. More

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Great service department - needed an adjustment on the car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to car computer managed settings and the crew worked the problem very well. It still needs to be changed but they are working with Toyota engineers to resolve this minor issue and will call me in with a final fix. Thanks! More

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All my concerns were addressed. Much improved dealership over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. over a few years ago. Travis and Mike both exceeded my expectations. I will continue to bring my Tacoma to the dealership. More

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Uneducated Service Manager My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which the service department performed a "software update" on the ECM to correct. Service performed the same diagnosis and repair for the first two visits saying that there was a technical bulletin for the issue and that it was covered under warranty. With the issue still not resolved after the third visit and service keeping the car over the weekend, the vehicle still has a CEL due to the same misfire in cylinder 3. When she called the service manager (Travis) to address the issue he tried to tell her that they had been "doing her a favor up until now" and that her vehicle "was never covered under ANY warranty". Toyota's manufacturer powertrain warranty lasts for 5 years or 60k miles (whichever occurs first). Why he would try to say otherwise is beyond me. Warranty repairs pay just as well as customer pay if not better in most cases. It seems to me that Toyota DM is doing well enough to tell customers that they don't need their business and that a simple warranty repair isn't worth their time. I'm not going to say that Travis was trying to take advantage of a customer who "doesn't know any better", but it sure seems that way. I would think twice before anyone brings their vehicle to this service department. More

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Steve was a great salesman had everything ready for went i came in. Him made sure i was updated with all the process while i was waiting i came in. Him made sure i was updated with all the process while i was waiting More

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Intermittent stalling and struts noise Travis took care of the issue in timely and professional manner. I have taken my cars to many dealers but this experience i would rate the best so far Travis took care of the issue in timely and professional manner. I have taken my cars to many dealers but this experience i would rate the best so far.I would highly recommend him to others. More

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Very pleasant and positive! Had a bumpy start with our vehicle purchase, but definitely worth it all! Thanks for standing behind what you all do. JR Hickenbottom, Travis Berges Had a bumpy start with our vehicle purchase, but definitely worth it all! Thanks for standing behind what you all do. JR Hickenbottom, Travis Bergeson, and Marcy Davis are the best at what they do. More

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Professional and Courteous. Customer service Priority Sales Professional Shane Siegel and the entire sales and service team are going over and above to make sure my experience at buying a pre-owned vehicl Sales Professional Shane Siegel and the entire sales and service team are going over and above to make sure my experience at buying a pre-owned vehicle are at the highest level possible. I certainly appreciate everything they are doing to make sure that this is not the only time I will be doing business here. If this is how I am treated with a purchase of a pre-owned non-Toyota, then I can only imagine what it will be like with a new or more expensive vehicle. Thanks to everyone from sales, to management, to service. More

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Was a great expereince. Was very inpressed with everyone I dealt with.Dealing with the money part was the best expereince I ever had at a dealership.Thanks a lot. Was very inpressed with everyone I dealt with.Dealing with the money part was the best expereince I ever had at a dealership.Thanks a lot. More

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