Tomas Gates
Tomas Gates at Gates GMC Nissan

Tomas Gates | Page 12

Executive Manager

Gates GMC Nissan

143 Boston Post Road
North Windham, CT 06256

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4.9
536 Reviews

Dealership Experience

15 yrs, 3 mos

4.9

536 Reviews

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536 Reviews of Tomas Gates

June 28, 2022

Dealership Rating
Employee Rating

My wife and I have purchased many cars over the years this was by far the best process we've ever gone through buying a car. Martin was a class act from start to finish and we'll definitely be going back More

by calebneves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Quinones

June 24, 2022

Dealership Rating
Employee Rating

Issues with communication - never did we received an apology, and the effort to rectify was unreasonable and one-sided. More

by jpozer99
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Truax, Nick Florentino

Jun 28, 2022

Gates GMC Nissan responded

Hello Jill, Again we are sorry for the miscommunication between all parties, We worked hard to get the best rate for you and your husband possible. The rate your husband was approved for was slightly higher as discussed than the rate you qualified for together. We gave you and your husband the option of coming back to resign the next day with you on the loan which was also communicated via text message. You messaged back requesting us to leave it the way it was. We have tried to call and email you but have not heard back from you. We would love to set up a phone call with all parties to talk about it. Please reach out to Tomas Gates when you can 860-456-0055.

Jun 29, 2022

jpozer99 responded

Tom- we don't have anything further to discuss. We were unhappy with our experience, and how things were handled. We never received an apology - there is no again. Your option of having us return to the dealership within 3 hours when we work during normal business hours and live over an hour away was not reasonable nor worth the aggravation.

June 08, 2022

Dealership Rating
Employee Rating

Great experience great sales staff have brought there many times threw over 20 years also have had a great experience!! More

by Loulepine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 28, 2022

Dealership Rating
Employee Rating

Brian McKeown salesman was awesome. Best experience purchasing a car in 30yrs. Thank you for making it easy. More

by 2bfrenchy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Truax , Brian McKeown

April 09, 2022

Dealership Rating
Employee Rating

Bought my 2020 Nissan Rouge from Matheus was amazing. He helped me look at multiple cars bc I couldn't make my md up. He was kind, patient, informative, and overall a great to work with. The sale went sm More

by Jess131313
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Messier, Matheus Canido

April 03, 2022

Dealership Rating
Employee Rating

Gates Buick GMC Nissan has quite the professional team in place in all depth. We had dealt with Paul Bacon in Sales primarily. Purchased a CPO Frontier from him, but no longer own it currently. Had to find More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 02, 2022

Dealership Rating
Employee Rating

Martin & Gates GMC is my “go too”dealership. No high pressure sales, no bs. My experience at Gates has been nothing but great More

by Mfire138
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 31, 2022

Dealership Rating
Employee Rating

I have only ever used Gates and will only. It’s worry free and they have the process down so it’s fast and easy (not as much boring paperwork and waiting- so nice) More

by Katie Dube
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Quinones, Chris Messier

March 30, 2022

Dealership Rating
Employee Rating

Veronica was knowledgeable, pleasant, and made sure I completely understood all about my lease on my 2021 Nissan ROGUE. She explained all of its features and answered all of my questions. A real ass More

by jackw
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Pearson, Jeana Zajaczkowski , Veronica Greene

March 28, 2022

Dealership Rating
Employee Rating

Brian was a great help walked me through the whole process. Took his to help hookup phone radio excellent job 👏 More

by ghillhandyman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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