Tom Trout | Page 13

Always a good experience. We bought our first Camry from Toyota of Cleveland in 1992 and have returned several times for new vehicles. We are always pleased with the friendly, We bought our first Camry from Toyota of Cleveland in 1992 and have returned several times for new vehicles. We are always pleased with the friendly, professional service we receive. More

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fast and quick the service was very quick. the people are very nice. i would recommend them to all my friends. my truck is what they serviced with oil change fluid c the service was very quick. the people are very nice. i would recommend them to all my friends. my truck is what they serviced with oil change fluid checks and tire rotation. love to work with these people and hope we have a long relationship together. More

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Great dealership...sort of In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was th In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was the best ever. Have had all service work done on my Camry with their service dept since. The service work is great..no problems and never a reason to doubt their integrity. But...they really need to polish some of their customer service details. Ex: about a year ago I went up from Chattanooga for my routine service. Got all the way up there and realized I had left my wallet at home. No problem, I actually had my checkbook. Well yes, it was a problem. No one would take my check without ID...which was in my wallet. This after five years of service visits and buying a car through them. Gee. They also need more loaner cars. Went up yesterday to have some unexpected work done, which ended up almost (long story) requiring an overnight stay. But...no loaner cars left. Who wants to call a friend to drive all the way up to Cleveland to pick you up, only to have to do it all over again the next day?? Again, this is a very good dealership but needs to work on some kinks to make it the great dealership it could be. I also get the feeling the cooperation between service/sales/admin is now what it could be. And they definitely need to give their front line employees more flexibility to make decisions regarding customer service. More

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