Tom Hackett | Page 2

Easy to deal with, straightforward in negotiating final price, all in all a great experience at Castle GMC, the truck was ready when promised, they take the time to explain and demonstrate how to use all o price, all in all a great experience at Castle GMC, the truck was ready when promised, they take the time to explain and demonstrate how to use all of the car’s features More

Helpful 0

Report | Print

Another excellent buy Just purchased my 4th vehicle from castle Buick GMC and got another phenomenal deal. They worked with me to get me a great deal on a 2016 Encore for m Just purchased my 4th vehicle from castle Buick GMC and got another phenomenal deal. They worked with me to get me a great deal on a 2016 Encore for my mom. Played a little hardball but we met on a great price. Always get great service here. More

Helpful 0

Report | Print

Easy breezy Castle GMC is on their Ps and Qs. Every employee that i can in contact with was friendly, knowledgeable, and attentive. Whether during the sale, or in Castle GMC is on their Ps and Qs. Every employee that i can in contact with was friendly, knowledgeable, and attentive. Whether during the sale, or in the down time, everyone made sure I was being helped and answered any questions I had. Never once did I feel like I was being pushed or jerked around in my time there. These guys are great! I highly recommend this dealership. More

by LMOEN6 Verified Customer Verified Customer

Helpful 0

Report | Print

The end result of your time spent is well worth it! Francisco was an individual who far exceeded our expectations, for someone who was wanting to just sell us a nice truck. He was friendly, helpful, cou Francisco was an individual who far exceeded our expectations, for someone who was wanting to just sell us a nice truck. He was friendly, helpful, courteous, kind... all the things that a boy scout needs to prosper in life. His manager Tom, got involved to see that the price and expectations of the trade in value were met, and when brought to the finance dept where I was delighted to see the final numbers, in fact, match my expectations closely! GM has an incredible dealership with these folks, including Lonell, the Assistant Manager of the service department to meet the needs that so many would like to see.. These folks have earned my admiration and business and I will continue to spread the word of how hard they had to work, to please, just a couple of retired people from so far away. More

Helpful 0

Report | Print

Service maintenance Easy to make an appointment, fast service, waiting area was clean which Has the choice of tv, or quiet area. Free coffee and snack vending machines. Easy to make an appointment, fast service, waiting area was clean which Has the choice of tv, or quiet area. Free coffee and snack vending machines. More

by lakotahawk Verified Customer Verified Customer

Helpful 0

Report | Print

Very deceitful, unethical, snakes. Price for truck was listed as 37,120 on car gurus. That is why I went there. No where in the paperwork is that price shown. In fact, it shows the full Price for truck was listed as 37,120 on car gurus. That is why I went there. No where in the paperwork is that price shown. In fact, it shows the full list price. Sales tax was based on this full price. Plus they added an extended warranty and some other warranty thru Ally. Neither of these were requested. Spoke with Lou who said it could be cancelled after we receive the bank and loan # but money would come off the back end of loan. Ridiculous. We called 1st thing the next morning regarding this. Still have not received bank or loan #. So now we’re borrowing 1,000 more than the car gurus price of 37,120 with a down payment of $14,000 and credit score in the 800’s. Just feel xxxxx when going over this with my wife and seeing and now understanding what they did to me. The sales people were very personable and friendly and gained my trust. But very unethical. Don’t know how they can sleep at night. More

Helpful 0

Report | Print

Very friendly and professional Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. More

by MARCY Verified Customer Verified Customer

Helpful 0

Report | Print

excellent they work with you, you explain your finances and they work with you. I would not have gone anywhere else. they are personable people and work with yo they work with you, you explain your finances and they work with you. I would not have gone anywhere else. they are personable people and work with you. More

by SANDIEROBERTS1951 Verified Customer Verified Customer

Helpful 0

Report | Print

good people to deal with a-ok service, and they provided shuttle service for me so I did not have to wait in the customer area . Arnold muse ive known even before he became a a-ok service, and they provided shuttle service for me so I did not have to wait in the customer area . Arnold muse ive known even before he became a castle service manager, great guy More

by jwalsh1514 Verified Customer Verified Customer

Helpful 0

Report | Print

We Shall See I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we agreed to disagree and came to terms for a vehicle. I will visit again but leery of purchasing. Overall the dealership does get 4 stars because the initial salesmen I spoke with. More

Helpful 1

Report | Print