Tom C.
Tom C. at Vision Buick GMC

Tom C.

Sales Manager

Vision Buick GMC

800 Panorama Trail South
Rochester, NY 14625

3.6
52 Reviews

FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.

3.6

52 Reviews

Write a Review

Dealership Experience

10 yrs, 6 mos

Industry Experience

30 yrs, 10 mos

Languages Spoken

English English

52 Reviews of Tom C.

April 28, 2024

Dealership Rating
Employee Rating

They refused to return multiple calls after the sale. Horrible customer service after the sale. Prepare to be ghosted! More

by KSME11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

April 26, 2024

Dealership Rating
Employee Rating

Car was damaged in the parking lot by a transport truck. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. More

by Jhick109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick S. , Kyle Lovejoy

April 22, 2024

Dealership Rating
Employee Rating

They are considerate, thoughtful and respectful toward their customers. I always feel very much at home when I am with them. More

by fr.william.laird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nick S.

Apr 24, 2024

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 19, 2024

Dealership Rating
Employee Rating

Easy to deal with when I go there. Friendly and informative. Clean facility and waiting area. More

by mustangkct1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick S., Mike Hutt

Apr 24, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 15, 2024

Dealership Rating
Employee Rating

Service manager Kyle and tech Ryan at Penfield Vision are both outstanding ,friendly and accommodating. Both are extremely Knowledgeable within their job skills Penfield Vision should be proud of these tw More

by WOLV92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 11, 2024

Dealership Rating
Employee Rating

From walking into the dealership, meeting my salesperson, then the general manager, the finance manager and including getting a tour of dealership, I felt like family. What I liked a lot, was the video in t More

by swinslow001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nick S., Mike Hutt, Michelle P. , Michael Smith, car salesman. The best ever because he listened to my needs and wants.

Apr 11, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2024

Dealership Rating
Employee Rating

Easy interaction with the service department. Friendly and customer-oriented. Quickly resolved an issue related to discrepancy between the estimate and final bill More

by H.NENADIC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 08, 2024

Dealership Rating
Employee Rating

Appointment wasn’t properly scheduled. Time to complete basic services was long. If I had been paying, this would have been expensive. More

by dannyh90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan F., Nick S., Michelle P.

January 19, 2024

Dealership Rating
Employee Rating

Worst service ever, lies, lies, lies. Was even told by a service employee he did not want to progress through the company because he would have to lie. Will never use them and will tell More

by qball1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 01, 2024

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2024

Dealership Rating
Employee Rating

Salesman wasn't pushy. Very polite helpful. Keep me informed during the whole process. Would use them again. More

by dba1062
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2024

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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