Steve Grant
Steve Grant at Herb Chambers BMW of Sudbury

Steve Grant | Page 2

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Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

4.1
12 Reviews
4.1

12 Reviews

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12 Reviews of Steve Grant

August 26, 2019

Dealership Rating

First Class Horror! Brought my M3 to BMW of Sudbury for a routine recall service - positive battery cable replacement. Car was dead the next morning. Dealership said it More

by SebT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Pranav Gill, Almir Jonuz, William Kramer

Aug 28, 2019

Herb Chambers BMW of Sudbury responded

I apologize that you are unhappy with the service we have provided. When you first brought your vehicle in back in July, we diagnosed the issue and found that the battery was never properly registered into the computer. We installed the new battery free of cost, and took care of the towing cost. After you brought your vehicle in for a second time, further diagnosis was done to the vehicle and an updated battery cable was replaced. We then monitored your vehicle for 4 days and found no further issues. During the times that we had your vehicle, a loaner vehicle was provided. I did call you to discuss this earlier, so please feel free to return my call at your earliest convenience. Thank you, Pranav Gill, General Manager

Aug 29, 2019

SebT responded

Tried to be understanding to dealer mistake. Provided them with pictures of issues/damages. Wanted nothing from them, but just to fix what they broke. They will go out of their way to point the finger at 18yrs worth of loyalty to Herb Chambers. Best way to deal with BMW of Sudbury is to let a judge throw the book at them!!

April 02, 2018

Dealership Rating
Employee Rating

Experience of car repair/maintenance with Steve Grant Steve Grant knows his stuff ! He accurately diagnose the issue, then proceeded to fix it perfectly. Trusting his recommendation, I'll defini More

by M2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 02, 2018

Herb Chambers BMW of Sudbury responded

Thank you! We appreciate you leaving such a kind review. We think Steve is great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Pranav Gill, General Manager

2

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