Steve Durkin | Page 21

great car we are very happy with our car and our experience with steve! we were also especially pleased with dan's review of the car's features! we are very happy with our car and our experience with steve! we were also especially pleased with dan's review of the car's features! More

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Top notch service, especially by our salesman Steve Durkin. Steve responded promptly and completely to all our questions and concerns. He had all the correct answers, and went "the extra mile" every time. His Steve responded promptly and completely to all our questions and concerns. He had all the correct answers, and went "the extra mile" every time. His knowledge of the Forester far exceeded others we consulted. More

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Best service I ever received. Made it a wonderful experience Steve was such a great salesperson. The entire staff was friendly and attentive. Will definitely recommend the Wayne Subaru dealer to my friends an Steve was such a great salesperson. The entire staff was friendly and attentive. Will definitely recommend the Wayne Subaru dealer to my friends and family. Really competitive prices. More

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Very pleasant car buying experience Steve Durkin made purchasing our new Subaru a very pleasant experience! Very glad we went to Wayne Subaru! I would definitely recommend them to every Steve Durkin made purchasing our new Subaru a very pleasant experience! Very glad we went to Wayne Subaru! I would definitely recommend them to everyone! More

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My Subaru salesman I very much enjoyed working with Steve Durkin due to his patient and calm demeanor. He provided the necessary information along with great knowledge I very much enjoyed working with Steve Durkin due to his patient and calm demeanor. He provided the necessary information along with great knowledge of their vehicles. I love my new Subaru and already recommended Wayne Subaru to a friend! More

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Best dealer experience Everyone here was incredibly helpful, and no one tried to pressure me into immediately making a purchase. Steve went above and beyond to accommodate m Everyone here was incredibly helpful, and no one tried to pressure me into immediately making a purchase. Steve went above and beyond to accommodate my situation. I didn't expect any car dealership to put this much emphasis on the customer's happiness. I would recommend Steve and Wayne Subaru to anyone looking to purchase or lease a car. More

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The Quest for an Elusive WRX! I have wanted a WRX hatchback for as long as I can remember. I really liked the charcoal grey color and wanted a low mileage 2014 (the last year the h I have wanted a WRX hatchback for as long as I can remember. I really liked the charcoal grey color and wanted a low mileage 2014 (the last year the hatch was offered), and I was willing to travel to obtain it. I was pretty excited as it was my first car purchase and I hope to have the car for a long, long time. I had email notifications set up on Autotraders and CarGurus, which I highly recommend doing (especially if you are being as insanely picky as myself). I was alerted when a 2011 Grey WRX popped up at the Wayne Dealership - I was happy about the certified pre-owned option and after doing some research on the dealership I was ready to make a trip out to New Jersey from Manhattan. I sent them an email inquiry and heard back from Steve within the hour. After a few pretty quick emails back and forth I set up an appointment - Steve's rapid responses were a welcome change from other dealerships I had worked with. Not only that but Steve agreed to pick me up at the bus station down the street - incredible customer service before I had even met him. When I got in his car, he let me know they had just got a 2014 in with half the miles and he was all set to do two test drives even though it would keep him after normal dealership hours. You can probably see a theme developing - Steve is an incredibly gracious, accommodating and down-to-earth dude. I liked both cars immensely and Steve spent a solid hour discussing the pros and cons with me and putting up with my OCD! I can only recall him using one car salesman cliche, something along the lines of "what will it take to get a deal done today?" but I will forgive him because in the end we worked out a VERY NICE deal (even though the car was so new it hadn't even been listed on their website yet and they could have held out for some more offers). I honestly think Steve appreciated my enthusiasm for the vehicle and for Subaru culture and thought that the car and I kind of deserved each other. Steve then drove me 30 minutes out of his way to drop me off at the only bus stop with late night service. I set the pick up date for the one week, but ended up needing an extra week to get financing sorted - they had no problem in extending the deal. When I came back out Steve once again picked me up at the bus stop. We ended up chatting for an hour as the business manager was processing a lot of sales (this places sells a lot of Subarus for a reason...) - during this conversation Steve really showed his passion for and knowledge of cars, we talked about his weekend car project and walked through all the upgrades we thought would be appropriate for my WRX! It was a very fun and informative chat and I enjoyed learning about Steve's backstory. I proceeded to meet the business manager, who was also very friendly, I was prepared for his extended warranty sales pitch but I was pretty confident thatI would not be opting for it as the car was already certified pre-owned. Anyway, I ended up upgrading to one-level higher certified pre-owned coverage (which includes electrical, brakes, suspension etc - in addition to the basic drivetrain stuff already included) since the car has a solid 70,000 more miles covered on its warranty. He also essentially threw in tire and wheel coverage for 5 years (a must-have with a daily driver in Manhattan - a few flat tires will pay for the whole warranty) so I felt very good about spending a few extra bucks. Anyway, it was a fantastic experience from start to finish; the car runs great and is a lot of fun (perhaps a little too much fun sometimes...). I highly recommend Steve and the whole team at Wayne Subaru - I will definitely be going back if the need for another wonderful car ever arises. I'll be a Subiu owner for life! Thanks guys! More

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Great Car! Great Experience! I had a great experience at Wayne Subaru. I had done a lot of research online and decided on a Subaru. Met with Steve Durkin at Wayne Subaru. Steve I had a great experience at Wayne Subaru. I had done a lot of research online and decided on a Subaru. Met with Steve Durkin at Wayne Subaru. Steve Durkin answered all my questions, even ones I did not think to ask. He made the whole process of purchasing a new car go very smoothly. More

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Best Buying Experience This was the best experience ive ever had when buying a car. Steve was great to work with, he erases all preconceptions of a "car salesman". He was at This was the best experience ive ever had when buying a car. Steve was great to work with, he erases all preconceptions of a "car salesman". He was attentive to what i was looking for, did not push on anything I wasnt interested in and was very easy to work with when trying to get the payment amount where i needed it to be. I would absolutely recomment Wayne Subau and Steve Durkin to anyone looking to buy a car. Dave Fried is the finance guy, and he makes what can be the most pressured and unpleasant part of the process much easier. I didnt feel any pressure when it came to extended warranties, he answered all of our questions is an easy manner. I never felt condescended to or pressured. Sitting there in his office, my fiance and I felt more like we were talking to someone we've known for a while as opposed to someone we had just met. More

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Great Experience I went to Wayne Subaru looking for a new car but wasn't sure which model I really wanted. Steve Durkin was a pleasure to work with, very knowledgeabl I went to Wayne Subaru looking for a new car but wasn't sure which model I really wanted. Steve Durkin was a pleasure to work with, very knowledgeable, no pressure and very patient. As I tried multiple models from the Crosstrek, Forester and Outback. Steve took the time to explain the features of each car. When I decided on the Outback Steve went out of his way to locate exactly the car I wanted with the options I wanted. Pleasure from start to finish I would definitely recommend Wayne Subaru and especially Steve Durkin when looking for a new or used Subaru. Dan S More

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