Sean Carlson
Sean Carlson at Ken Ganley Kia Mentor

Sean Carlson | Page 2

Sales Manager

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

4.8
44 Reviews
4.8

44 Reviews

Write a Review

Dealership Experience

8 yrs, 6 mos

Languages Spoken

English English

44 Reviews of Sean Carlson

April 09, 2024

Dealership Rating
Employee Rating

Marques was acceptionally great from the moment he grabbed me on the lot. I’ve been researching this vehicle and finally got it. I love my New designed 2024 Kia Sorento. Get a car from Marques he will More

by Oaddison14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore

Apr 12, 2024

Ken Ganley Kia Mentor responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2024

Dealership Rating
Employee Rating

The process was not easy but Marques has been on my side through and through for my new 2024 KIA Forte. Thank you Marques More

by Juje1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore

Mar 21, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2024

Dealership Rating
Employee Rating

Wasn’t expecting to get a vehicle but Marques’s Charm and respect moved me to buy the perfect vehicle. Love my 2021 Nissan Murano. There’s a reason he has the most reviews in the store. Go see Marques Moore More

by Ftjones83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore

Mar 20, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2024

Dealership Rating
Employee Rating

Marques is a gentle and helped me get in my 2022 seltos. Absolutely would recommend him More

by Sharonknudsen43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore

Mar 17, 2024

Ken Ganley Kia Mentor responded

Thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 19, 2024

Dealership Rating
Employee Rating

Refused to deal at on ($300 +) labor charge for just installation of added mudguards and MSRP sell price. Our trade was under values by at least $2K according to other non Kia dealer offers. This used t More

by aq4me96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 23, 2024

Ken Ganley Kia Mentor responded

,We're disappointed to hear of the negative experience you had at our location and would like to have a conversation. Someone from our staff will be reaching out to you in the very near future.

Mar 07, 2024

aq4me96 responded

Never was contacted by dealership as promised. Very dissapointed with KG Kia buying experience.

February 11, 2024

Dealership Rating
Employee Rating

Simon Pirrello did an awesome job! He was very attentive and helped use get exactly what we wanted. Sean and Tony in management made certain we were happy and let us know that they wer More

by Pubber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2024

Ken Ganley Kia Mentor responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2024

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Employee Rating

They told me the kia sportage I purchased brand new had certain options I wanted..I wasent one mile from dealership and called them to tell them those options they said it had ,it didnt.They said sorry,you More

by Superdutylariat08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eugene Gritsenko, Marty Albee

Feb 02, 2024

Ken Ganley Kia Mentor responded

While we appreciate all reviews that are given, after looking into this matter, it is my understanding that the trim levels were thoroughly explained and confirmed prior to delivery of the vehicle chosen. We are sorry to hear that you are not happy with the vehicle you purchased. In regards to the submitted Kia review, please reach out to me directly so that we can discuss your concerns further, and I can better explain the process of such, and how reviews are handled. Thank You, Tony Dardis Customer Relations Manager 440-953-1000 ext 221

Feb 02, 2024

Superdutylariat08 responded

If they where telling the truth, your salesmans wouldent pf been sitting in the passenger seat pointing out where that option was on the steering wheel. He knew very well i drive over 120 miles a day for work and that adaptive cruise control was the MAIN option i needed..If he wasn't lying about the options i would of been able to fill out my own survey about my experience and not be on here..I was also told it had a heated sterring wheel,like it shows on there website,which he said was activated through the climate controls,.the climate controls have nothing to do with that and is located in between of the heated seat buttons So either your salesman has no idea abut the vechiles he is selling or purposely lied to us.If they wanted to make this right he would of said come back to the delarship when i only put a half a mile on it THEY HAVE DONE NOTHING TO AT ALL TO HELP WITH THIS. Except we will buy it back at a used vechile price

Feb 02, 2024

Superdutylariat08 responded

.

November 25, 2023

Dealership Rating
Employee Rating

Excellent customer service and provided knowledgeable and understanding of customer needs .friendly and caring staff More

by demartin1218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Gritsenko, Gage Geers , Dee

Nov 26, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2023

Dealership Rating
Employee Rating

This dealer is awesome. Super helpful. Would definitely recommend. Great selection and salesperson was knowledgeable. More

by OTTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Loschert, Jack Globokar

October 09, 2023

Dealership Rating
Employee Rating

Our salesman Eric Bard was very friendly and helpful. Everyone we talked to was also very friendly and helpful. They did everything they could to help and inform us on everything. We will be back More

by Thomasnick917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Gritsenko , Eric bard 5 star

Oct 11, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

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