Scott Roberts

$658 to replace the battery on my 350 GLK. Outrageous. The service was good, LOL Outrageous. The service was good, LOL More

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Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

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I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

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Scott Roberts is the best. Mr. Scott Roberts is my service advisor in Scottsdale MB, I think he is one of the best they have. I have taken my car to Schumacher ( as I recently m Mr. Scott Roberts is my service advisor in Scottsdale MB, I think he is one of the best they have. I have taken my car to Schumacher ( as I recently moved to AZ ) , Tucson ( as I bought my vehicle from there ) , BUT the MB of SCOTTSDALE has always been great. More

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truly exceptional Scott Roberts, our service advisor, was truly exceptional and provided us with top notch performance. We were impressed with his knowledge, friendly d Scott Roberts, our service advisor, was truly exceptional and provided us with top notch performance. We were impressed with his knowledge, friendly demeanor, professional behaviors, and excellent customer service. One one occasion, I called Scott to get help on a minor issue I had with the car. He was quick to respond, and gave me instructions on how to correct it. I have faith in his ability to be fair and honest with us. More

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