Scott Moore
Scott Moore at Suburban Cadillac of Troy

Scott Moore

General Sales Manager

Suburban Cadillac of Troy

1810 Maplelawn Rd
Troy, MI 48084

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rated
6 Reviews
not yet
rated

6 Reviews

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Dealership Experience

1 yr, 10 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

English English

6 Reviews of Scott Moore

March 02, 2021

Dealership Rating
Employee Rating

I bought a CTS coupe from them i am in florida they made me pay sticker price they told me the car is in good condition..no engine no transmission problems ..i barely drive the car and less then a month i More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 03, 2021

Suburban Cadillac of Troy responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Suburban Cadillac Of Troy, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 643-0070 to discuss ways we can better serve you in the future. Take care!

Mar 05, 2021

Jean responded

Now you guys have the proved about what i was saying ? Read their response.. They are sorry ? Why are they sorry ? I don't want them to be sorry, i want them to fix the problem. It's been 2 months not 2 years i just purchased the vehicle..and now you sorry..sorry not gonna get the vehicle fixed. Also they say in the FUTURE.. i am glad to know that they admitted that they screwed me over this time but if i call maybe in the future they will serve me better ..SMH. ARE YOU KIDDING ME ? But wait ...it gets better..they want me to call right ? guess what?? I CALLED 3 TIMES, 3 DIFFERENT DAYS, NO ANSWER..I LEFT 3 VOICEMAIL, NO ONE CALLED ME BACK. I SENT AN EMAIL , NO ONE WRITE ME BACK.. When so here you go ..when i tell you those guys are not to be trusted ..now you know why. 19000 dollars car now sits in my driveway..all they can say is ..they are sorry.

June 12, 2020

Dealership Rating
Employee Rating

one of the best buying experience in my lifetime . Neal Wozniak and I started the buying process while the dealership was closed due to the virus . We talked on phone for a few weeks and made the deal More

by njan17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neal Wozniak

March 10, 2020

Dealership Rating
Employee Rating

Robert was exceptional. From start to finish the process was smooth and I was kept up to date as the deal progressed. Definitely the best car buying experience I have had to date. Also, shout-out to Scott. More

by Jared
Recommend Dealer
Yes

Other Employees Tagged: Mustafa Al-Omari, Robert Hanlon

Mar 12, 2020

Suburban Cadillac of Troy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert, Scott and the team here at Suburban Cadillac of Troy! We do hope we can be of assistance in the future. Take care!

January 24, 2020

Dealership Rating
Employee Rating

Helpful and friendly staff. Ryan took the time to test drive several vehicles with us and after a bit of waiting we could take our car home. We are happy with our Cadillac ATS. More

by Alex
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ford

September 14, 2019

Dealership Rating

I feel a fair deal was made, Ryan Ford the salesman was very thorough on walking my through options on my CT6. The CPO sales manager Scott was also fair and concise on any questio More

by CT6 Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ford

Sep 17, 2019

Suburban Cadillac of Troy responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2019

Dealership Rating
Employee Rating

Exceptional service My experience at Suburban Cadillac of Troy was the best I've ever experienced with a dealership. The customer service was top notch. I would highly re More

by KMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Hanlon, Gillette Warden

Sep 01, 2019

Suburban Cadillac of Troy responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Suburban Cadillac of Troy and we hope to see you again. Drive safe!

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