Scott Lewis | Page 2

So we had a trip home planned from Raynham MA to Brooklyn NY on a Friday evening when the 4WD Actuator failed on our 2007 F 150 which means that it would be stuck in 4 wheel drive so we couldn't go home. NY on a Friday evening when the 4WD Actuator failed on our 2007 F 150 which means that it would be stuck in 4 wheel drive so we couldn't go home. We got a hotel as it was already late and called Herb Chambers Ford Braintree Saturday AM 1st thing and spoke to the GM Scott Lewis who put us in touch with Drew Bailey in Service who said he would take us in immediately, however he was not sure they had a Actuator for a 2007 in stock and getting one, on a Saturday may be difficult. Enter Dan O'Leary the Part and Service Manager who said that he did not have one in stock but said he would do a search and would call us back. It was not 15 minutes later when he said he found one and to drive there which we did. Drew greeted us warmly and we were on our way home in 1 hour. Scott, Drew and Dan saved our weekend and we could not thank them enough! More

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Been doing business with them for many years. . great bunch of people. Highly recommend them they always take good care of me . great bunch of people. Highly recommend them they always take good care of me More

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Marcello and his team are top notch! Quick and efficient always. I see Scott Lewis and team for all my automotive needs. Quick and efficient always. I see Scott Lewis and team for all my automotive needs. More

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This is our fourth lease from Ford through Herb Chambers in Braintree. It s a very clean friendly atmosphere. It is very important for older customers to have sales associates that spend time building rela in Braintree. It s a very clean friendly atmosphere. It is very important for older customers to have sales associates that spend time building relationships and are there when your lease ends and you need a new leased vehicle. Herb Chambers does. Omar is pleasant and professional and invested in the dealership so much that he brought his brother Ahmed into the dealership as a sales associate. That speaks volumes that Herb Chambers cares about its customers like family. More

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Easiest process very accommodating helpful and extremely understanding in a difficult time. Would highly recommend understanding in a difficult time. Would highly recommend More

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The GM is no better than the service department. Very rude, disrespectful, no compassion when they drop the ball with no communication, and overall they want to blame you for their mess-up!!!! Very rude, disrespectful, no compassion when they drop the ball with no communication, and overall they want to blame you for their mess-up!!!! More

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High quality, speedy & efficient, great communication. They are highly responsive and also kind and attentive They are highly responsive and also kind and attentive More

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Always receive great service for my vehicle. Many years and many encounters of leasing and purchase, still quite pleased. Many years and many encounters of leasing and purchase, still quite pleased. More

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Everything my 2017 Explorer needed was expertly done and it was explained to me why certain maintenance was important leading me to request work be performed now rather than run the risk of waiting it was explained to me why certain maintenance was important leading me to request work be performed now rather than run the risk of waiting More

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Another job well done at Herb Chambers service Dept in Braintree. Marcelo is highly knowledgeable and is also extremely polite and friendly. A refreshing combination in this world that seems to be filled Braintree. Marcelo is highly knowledgeable and is also extremely polite and friendly. A refreshing combination in this world that seems to be filled with negativity lately. I think Marcelo learned from the best, his manager’Jay Larkin. Now Jay is the epitome of all those qualities and makes a customer feel welcome and appreciated. Jay will take the time to ask you about you and your family and what your plans are for the weekend etc. I wouldn’t bother writing this little dissertation, but feel that they deserve a little Cudos for the extra care they give you! More

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