Samuel Desroches | Page 6

thank you !! Id like to recognize the outstanding BMW Team you have built , from my first interaction with Rich to teach me the process on the M purchase, his Cust Id like to recognize the outstanding BMW Team you have built , from my first interaction with Rich to teach me the process on the M purchase, his Customer/Sales insight helping me work my deal with Giovanni to get into my 2020 M2 Comp. Giovanni actually placed the build of my car and his taste and design eye is outstanding ! then sitting with Sam to work thru the finance model , working with the M coach Joe Migdal to overview my car and answering all of my questions and providing with he latest info on the M2 Specs, then finally Rich for helping me order a set of winter sneakers and assisting me with the "drive out" and scheduling me with Chris for the tire install this week. Thank You !! Sean M More

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Awesome sale Ahmed has been wonderful and super helpful sales representative Samuel is the worst finance guy I've ever worked with. Will get upset at you if you d Ahmed has been wonderful and super helpful sales representative Samuel is the worst finance guy I've ever worked with. Will get upset at you if you don't buy any coverage... Very long relationship with this dealer, will still go there. More

by CECILE.ANDRIEUX Verified Customer Verified Customer

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Kevin Bugbee Kevin is the BEST. Always attentive to my needs and never any pressure. Really knowledgeable, I have enjoyed working with him over the past 20 years! Kevin is the BEST. Always attentive to my needs and never any pressure. Really knowledgeable, I have enjoyed working with him over the past 20 years! More

by musicman! Verified Customer Verified Customer

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Why is a review title necessary? Rich Baldani did a good job of helping me through the ordering process for my new M340i, and although he couldn't make the ship from Germany sail any Rich Baldani did a good job of helping me through the ordering process for my new M340i, and although he couldn't make the ship from Germany sail any faster, he got the car into my hands as soon as it arrived. Samuel Desroches remained friendly and patient despite my intransigence about the last minute financing options. Joel Migdal then did a fine job of introducing the operation of my new m340i to me. More

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A simple sale made complicated and frustrating. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. My purchasing experience at this dealership was somewhat scattered. I arrived at the dealership to see a used vehicle that was posted on the website. When I arrived, parking my vehicle was an absolute nightmare and took me the better part of 15 minutes, after which I ended up parked where I was not supposed to be (in the alleyway leading to the service bay) because it was the only option. Seeing the car and the test drive went well, as did the negotiations with my salesperson, Jing. When it came time to meet with financing, the wait was going to be over an hour just to see someone, which I could not do, so I made arrangements to come back the next day to finalize my purchase. The next day, I arrived to speak with the finance person, who was initially pleasant and very chatty — to the point that the meeting itself ran close to 2.5 hours on a (IMO) simple purchase. I chose to decline the additional protection and service plans (my personal preference). It was at the point that I declined the plans that the finance person became angry and fairly hostile. While I understand that this person’s job is to sell these plans, it is completely unprofessional to treat a client who is already spending tens of thousands of dollars at your dealership with such hostility. This portion of my experience really soured what had been a pleasant transaction with this dealership to that point. A week later I was to pick up the vehicle on a Friday morning. I don’t live nearby, so coming into the city is an undertaking for me. I had other plans in the city that day, and was trying to work everything into my schedule. On Thursday evening I reached out to confirm a 10 AM pickup (as agreed to earlier in the week), only to be told that the car would not be ready then — and to please come at 3 PM. After some calendar shuffling, I made it work. When I arrived at 3, the car was still not ready for me. It took over an hour to be brought out, and when it was, there were license plates on it that were not mine — I had asked that my old plates be transferred from the car I was trading in. This necessitated me to swap out the plates myself after more paperwork could be done the next week. Additionally, there was only one key for the car, and I was told that another would have to be ordered for me. I took the car home that day, hours late, with one key and wrong license plates, but happy with the vehicle itself. In the two weeks after my purchase I had to have multiple emails and phone calls to straighten out the registration paperwork, and to track down the second key. The key, as it turned out, was never even ordered that day. I was only able to get this worked out after contacting the manager of the dealership weeks later. Eventually it came via UPS, 3 weeks after the vehicle was purchased. When I tried to set up a time to be walked through the new key setup process, I was ignored. Eventually I had to make time to stop into the dealership to get it done, making the shipment of the key pointless, and wasting another hour of my time. Overall, I am happy with my BMW. However, I am disappointed with my experiences with this particular dealership. My family has purchased other vehicles from Herb Chambers Mercedes Benz Dealerships and had nothing but positive things to say about the dealerships involved in those transactions. I only wish my experience here had been the same. I do appreciate that everything was made right in the end, but I wish it had not taken such leg work on my part to get it done. I will not be back to this location. More

by SydneyNewman Verified Customer Verified Customer

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Mini car, Mega experience Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made it to Day 2, or to Appointment 2 for that matter. This was mostly because of the low-pressure, high-engagement of our experience with Sam Hesketh-Tutton at Mini. He was patient, knowledgeable, nice. When we got a bit of cold feet committing to a purchase or lease of a new Counryman, Sam showed us a nice array of CPO cars and we found "Winnie." The experience was so positive, we bought a second Mini a year and a half later. Worth a look-see if you're in the market for a Cooper. More

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Service contract I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky a I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky and makes the buyer fee used and no value. More

by DEEEZEL Verified Customer Verified Customer

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Great Experience at BMW Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision e Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision easy. Sheraz helped us identify and track down the car that suited us best, down to the right colors and features. The customer service went beyond our expectations, from browsing and test-driving to financing. We're very happy with our selection and would recommend this location to anyone considering BMW — whether you know exactly what you need or are hoping to find a bit of guidance. More

by S_Anonymous Verified Customer Verified Customer

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Diagnosis Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the envir Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the environment. More

by GALVEZJUNIOR1 Verified Customer Verified Customer

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Caring service Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. More

by EZERLEE Verified Customer Verified Customer

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