Ryan Murray | Page 37

Great Service! Ryan Murray and the mechanics in the back always give great service. Although I get free oil changes with another dealer that I bought the car from, Ryan Murray and the mechanics in the back always give great service. Although I get free oil changes with another dealer that I bought the car from, I actually prefer to bring it here. They're really friendly, nice waiting area with coffee and water and free Wi-Fi. More

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Great personalized service I recently had routine service done on my car and had limited time to get it done. Service professionals at Crown Hyundai were great. Tom Burkart an I recently had routine service done on my car and had limited time to get it done. Service professionals at Crown Hyundai were great. Tom Burkart and the other team members Jarrett Ziemak and Ryan Murray addressed my issues timely and professionally. They were detailed and customer oriented that made a difference. Thank you for your help and service. More

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Great Service as Usual I have bought two Elantras from Crown Hyundai. This dealership has excellent sales and service. I am never disappointed. Kudos to Tomm Burkart, Jar I have bought two Elantras from Crown Hyundai. This dealership has excellent sales and service. I am never disappointed. Kudos to Tomm Burkart, Jarett Ziemak, Ryan Murray and Team! More

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Much better experience at Crown Hyundai I'm writing this review of Crown Hyundai service in St. Petersburg to give due credit to Ryan Murphy and his team which includes Tom Burkart and Jared I'm writing this review of Crown Hyundai service in St. Petersburg to give due credit to Ryan Murphy and his team which includes Tom Burkart and Jared Ziemak. As a matter fact I was actually pleased to see Ryan's name on my appointment form when I made my service appointment this time. Although I have never had any experience with Ryan before, my previous visit to crown for service and the advisor I had was not a very good one. I had been told by that advisor that I needed two different types of service that it turned out I did not need, because they had already been done at the dealership where I bought my Santa Fe. I allowed him to perform one of the services which was a change of cabin filters, (I found out that really wasn't necessary either because that service had also been done), but I'm not too upset about that. But the other service was a fuel injection cleaning that cost $139 or $159, and it actually was not needed on my car because it had been done. I was offered an apology by Ryan when I arrived for my appt., for the problems from the last service appt. and there was also a valve stem cap missing form the previous service appt. also. Ryan and his team did a great job with my car this time, and I've rated Crown 4 stars this time, due to Ryan's professionalism, which will become 5 stars with continued excellence. If i could just rate Ryan and his team separately, I would rate them 5 stars now. More

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Want to say these three employees are amazing I want to say these three employees made everything ten times better , they are truly helpful, and assisting others. They are amazing and really respe I want to say these three employees made everything ten times better , they are truly helpful, and assisting others. They are amazing and really respectful. More

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Great Service! After having some work done on my car I was concerned about a noise I heard. Ryan Murray was super helpful getting me back in and having it checked ou After having some work done on my car I was concerned about a noise I heard. Ryan Murray was super helpful getting me back in and having it checked out. Turns out it was a little fix and I got my car back squeaky clean! More

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My Experience today Tommy Burkart, Jarett Ziemak,& Ryan Murray made my service experience today awesome! It is my Birthday & I was dreading to have to deal with my car is Tommy Burkart, Jarett Ziemak,& Ryan Murray made my service experience today awesome! It is my Birthday & I was dreading to have to deal with my car issues, but they treated me so nice I didn't mind that I had to. They really make you feel that they appreciate you as a customer. Thanks guys! Also, Jerry ,the van driver is the greatest! More

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i was very satisfied I was very satisfied with everyones performance and there professional service. I would come back to crown and purchase another car anytimes I was rea I was very satisfied with everyones performance and there professional service. I would come back to crown and purchase another car anytimes I was ready for another car More

by s81043 Verified Customer Verified Customer

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Professional, Personable - Top Rate I had an very positive experience purchasing a used Elantra from Crown. My son and I met with Mario Pozzi who was professional, personable and patien I had an very positive experience purchasing a used Elantra from Crown. My son and I met with Mario Pozzi who was professional, personable and patient throughout the entire process. I had an end of lease car as well as a trade in. Mario efficiently handled all the details and patiently answered any questions we had about types of certification, the features of the car I chose for purchase and helpful with different financing plans. He was extremely knowledgeable, personable and made it an excellent experience. I would recommend Mario Pozzi to any prospective buyer. There was no pressure and I feel completly satisfied with the process and my selection. He also introduced me to Ryan Murray in service who is my contact for two free oil changes. I've dealt with Ryan over the last several years and he is also the best. The Business Manager, Mark Bowen was equally helpful and professional. A Great Team! More

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20 Year German Auto Owner, Hyundai Convert! I'm still amazed I am a Hyundai owner after being a loyal German Car owner for nearly 20 years! I had never heard of Azera before walking into a Hyun I'm still amazed I am a Hyundai owner after being a loyal German Car owner for nearly 20 years! I had never heard of Azera before walking into a Hyundai dealership with the intent of purchasing a used Genesis. The new Genesis seemed a bit too large for me, and I was asked if I had ever thought about an Azera... "A what??" I asked! Did the test drive and absolutely could not believe I had never known this car existed. I had been in the used car market for another Mercedes or even a Lexus or Avalon, then the salesperson told me about the reimbursement money toward a new purchase. After much research, and I mean "much" research, by both me and my husband we decided a lease may be the way to go. I did not purchase from the original Hyundai dealership that introduced me to the car, because I did not like the way they presented the purchase numbers, and pressure used without adequately answering questions. In fact, when I asked them for the consumer breakdown on the lease information I was told it was proprietary, which is not only insulting but absolute "Hogwash" as I completely understand consumer rights and protection policies. This experience almost sent me back to the used car dealership, but I decided to "price shop" other Hyundai Dealerships to see if their "culture" of customer purchase experience was the same or different. After running the same car purchase past 3 other Hyundai Dealers, it was Crown Hyundai, who was the most professional in their approach to adequately fulfilling my purchase expectations. My salesman was Steve Bednar, and in all honesty I was a bit of a "ill-attitude customer" the morning I walked in for my appointment. He successfully navigated my "emotional blahs" regarding the purchase. My past 30 years of career experience has involved training Professional Sales Teams on the Consultative Selling Model, Delivering Complete, Long -Term Relational Follow up Sales and Exceeding Expectations. So, I was completely sure that this was not going to happen, since none of the other 3 dealerships had proven such. I laid out my list of how, when, why and under what circumstances I was going to "work a deal." Steve Bednar's years of customer relations proved to be the "right fit!" His willingness to stay in touch after this visit through phone contact that was just right with "timing" intervals made me feel as if I was really a live person, and not a technical number. The fact that he actually followed through and sent everything regarding the lease in writing to me after my first visit, which detailed the numbers as I had requested, really sealed the relationship and my decision to quit investigating other options. It's very simple to quit playing a game with customers and just treat them as if they might actually understand something about a car purchase, which is what Steve and his Crown Manager, Ken Feck, are very successful at accomplishing. My husband would not even show up until the day we went to pick up the car, and I also add that they met my request regarding the date of pick up. Again, I am a bit of an unusual buyer, totally too many things going on in my life and the purchase of a new car was not something that I really wanted to do. I was thrust into this situation because of the VW buyout that was going to be happening in Oct and my husband wanted me to go ahead an get a car prior to this occurring. Steve did not act like I was "strange, or losing my marbles" because I did not fit the "new car buyer" mold. In fact, his sense of "dry humour" was what got me through the purchase. The actual day of delivery had me a bit concerned because it was the first time my husband had been in the dealership, and I did not want to be embarrassed by his "chip on the shoulder" about new car purchase, which when he first met Steve he wasted no time telling him he would "rather be getting "dental work performed"! However, Steve was able to have him thoroughly enjoying the experience and even set up our first service appointment before we left. We even had a "glitch" with a tag misunderstanding that the dealership quickly resolved to satisfy us without making us feel it was our fault. We met Leslie in the business department, whom, is also a great person to work with and asset to Crown! Ryan Murray in Service Dept. actually made us feel like it would be a great experience to spend Sat morning at 8:00 am with him getting the car serviced, so my husband made our first appointment! It is a good business to still have a salesperson our peer age that we were able to share some like-kind experiences with. Steve stayed 2.5 hours past his normal schedule just to go over everything on the car. I will definitely recommend Steve and the Crown Experience to any person looking to purchase. Steve is also going to help my husband with a truck purchase in the near future. If Steve or Crown ever need a referral review, from a satisfied new car owner, then I want them to contact me and I will gladly do so. Warmest Regards, Robin Bohin More

by rlbohin Verified Customer Verified Customer

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