Ryan Corey | Page 3

Makes you feel like a VIP! The best service team in Rockford, hands down. Tony is my point man when I visit. I appreciate his efforts and he never lets me down. You cant fake The best service team in Rockford, hands down. Tony is my point man when I visit. I appreciate his efforts and he never lets me down. You cant fake good customer service for long...genuine care shines through. Anderson Toyota / Lexus Sales staff benefit a great deal from return customers...the Service Team plays a major role in this. Tony is a class act. More

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Did not know how to fix my car Less than a month ago brought my Toyota Prius in. Cause of the kind of car thought they would be better. May be know more about it. Would not start. Less than a month ago brought my Toyota Prius in. Cause of the kind of car thought they would be better. May be know more about it. Would not start. Told them please look at it and call to let us know what's wrong. Few days go by. Nothing. Had to call them. We don't know what's wrong were told. Give us a few more days. Checking parts against another prius. Waited and waited. Had to call again. We still don't know. Might be a computer problem. If so very expensive. Asked how much longer. Kept telling me and reminding that there mechanics are spending many hours on my car and he makes 125.00 an hour. What does his wage have to do with it???? No reason to tell me that. Another day goes by then I'm told Toyota will need to be called for an inquiry over the phone or another mehanic from there will have to come in. They can't find the problem. That's never happened before I'm told. Really??? Now it's been almost two weeks. I tell them I'm taking my car. Now they want to charge me $1,000 for not fixing it. Are you serious??? They were told you told me nothing. Not to do any work till we know what's wrong. Couldn't do that. Your so busy telling us how much you make and you couldn't fix it. They backed down. Settled on 125.00. Still angry. No car. Didn't know what to do. Asked the place where we bought the car .Was sent to Dave's Auto Clinic on 11 th St. whom they use for there mechanic. Less than a week it was fixed. Was the main battery. We paid what Toyota Dealership wanted to charge us for not fixing the problem in the two weeks they had it. Just don't understand. My opinion. Your way overpaid if you couldnt figure out a battery problem. Don't go there. Especially if you have a prius. Takes too long, no call back, and want to charge you a lot. Awful experience for me. Very angry and disappointed. Glad though now my car is fixed finally. Took about a month but learned very much. More

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Prompt, quality service. From the time I pulled my Camry into the service bay until I left the building, everyone was kind and informative. The service manager and Ryan Core From the time I pulled my Camry into the service bay until I left the building, everyone was kind and informative. The service manager and Ryan Corey, the assistant Service Manager, were very helpful and answered all of my questions. The waiting area was pleasant, spacious, and well-lit. I appreciated the fruit and hot tea snacks. All of my service was completed in about 45 minutes so I could get to work with time to spare. More

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Oil change & 90,000 mile service The work was done in a timely manner. The service staff was efficient & friendly. All questions were answered to my satisfaction. Overall, it was a The work was done in a timely manner. The service staff was efficient & friendly. All questions were answered to my satisfaction. Overall, it was a positive experience. More

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Great service department I've been using Anderson Toyota service for the past 5 years. They have a very responsive and friendly staff. All my concerns and issues are dealt w I've been using Anderson Toyota service for the past 5 years. They have a very responsive and friendly staff. All my concerns and issues are dealt with promptly and fairly. They want to make sure that the customer leaves satisfied. Top notch people and service. More

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Great Service I brought my 2013 Avalon in for 45,000 service. I was greeted immediately and made to feel very welcome. The service staff is always polite and take g I brought my 2013 Avalon in for 45,000 service. I was greeted immediately and made to feel very welcome. The service staff is always polite and take good care of my car and respect my time. I really appreciate the time Ryan Corey takes to go over my service and answer any questions I may have. More

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Review I would definitely recommend and recommend Toyota to my social network... I would especially recommend your service department... After I left there t I would definitely recommend and recommend Toyota to my social network... I would especially recommend your service department... After I left there the sevice department assured me my car was fixed and safe to drive... I have been back several time since the and felt safe know my children were being driven in a safe automobile... one person I would like to recognize is Ryan Corey, he went above and beyond to make my experience there the best I've ever had... Thanks again to Ryan and the team for assuring me the absolute best visit each and every time!! More

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Ryan Corry Rocks!!! My husband took our 2014 tundra in for its 20,000 mile service. RYAN Sureprised him with the news it's covered under warranty even though the truck My husband took our 2014 tundra in for its 20,000 mile service. RYAN Sureprised him with the news it's covered under warranty even though the truck is 2 years old..previous visit told differently. Knowledgeable customer first attitude. MY hus band who can be hard to please. He came home and said "remember Ryan Correy, I want to work with him when the truck needs. SErvice. Thanks!!!! More

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My dealer corrects damage from prior oil change My dealer and service manager corrected accidental damage from an oil change in July, 1016 without any question and with complete courtesy. I dealt wi My dealer and service manager corrected accidental damage from an oil change in July, 1016 without any question and with complete courtesy. I dealt with service manager Ryan Corey. He and his staff was incredibly courteous and professional. Accidents happen but Anderson's is the most ethical dealer group in Rockford and always has been, hence their great success. Keep it up! Thanks-Jim Lateer More

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Excellent Service Recently I had my prius in for service at your establishment. Once again, I was impressed by the service. I would like to especially give a big than Recently I had my prius in for service at your establishment. Once again, I was impressed by the service. I would like to especially give a big thank you to Ryan Corey, Service Manager. Once again, Mr. Corey demonstrated a high quality service attitude, a very professional manner and very articulate in explaining the issues. I might add that we now depend upon Anderson Toyota for all our prius needs This is due to quality service and the trust that has developed between employees such as Mr. Corey and me More

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