Ron Hamilton | Page 4

I was treated very well! Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage of the process of buying and financing it. A very smooth, positive experience. Thank you, Tom and Metro Ford! More

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Worst Customer Service, Disrespectful Manager Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at all costs. I purchased a pre-owned vehicle earlier this week and less than 24 hours later, there was an engine malfunction and I drove my car immediately back to the dealership. Needless to say, I was very unhappy and feeling uneasy about my expensive purchase. After going to the dealership for the THIRD day in a row to pick up my car, I inquired about having my car maintenance in the future for my extreme inconvenience. Mr. Hamilton proceeded to embarrass me and berate me like a child in front of everyone on the sales floor for asking for "freebies," telling me there was nothing else he could do for me. And this is how the Hewlett's trust him to run their business. My family of four has spent well over $200,000 in cars, warranties, maintenance, etc. over the last several years with Metro Ford, never again will we purchase from here because of the unnecessary disrespect I received this week from Ron Hamilton. I hope no one else has to deal with this lack of customer service, embarrassment and inconvenience. More

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