"The staff were excellent. Rod was great at responding to..."
The staff were excellent. Rod was great at responding to our questions. They always ensured the vehicles were ready as promised for a test drive. I would highly recommend them.
"All areas have been rated high because the experience was..."
All areas have been rated high because the experience was truly a positive one. The employees that we worked with were friendly, knowledgeable, and showcased a positive attitude. I received prompt responses to e-mails, the car was ready for the stated date and time, and Rod went one step further by personally sending me the picture that was taken when the car officially became mine. I thank the entire staff for all of their kindness and hard work.
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"Mark Wilson's Better Used Car was initially recommended..."
Mark Wilson's Better Used Car was initially recommended to me by my brother and his family who live in Guelph. As we reside in Toronto, we were initially sceptical travelling to Guelph account the numerous car dealerships located minutes away from our residence but after further research into this dealer's website and their offering of pre-approved financing, we started our car search with them. We were impressed with the lightning-fast response we received regarding financing and had an excellent discussion with the salesperson who contacted us-Rod Sider. Although we were not immediately ready to purchase a vehicle at the time, we kept Mark Wilson's at the top of our list. After much research regarding our choice of vehicle and after an uncomfortable experience with a local dealer, we made an appointment with Rod Sider. Both my wife and I were impressed with the family-type of environment we experienced at this dealership and felt very comfortable during our vehicle selection process. Throughout our initial visit to Mark Wilson's, we were surprised at how "low-pressure" both the sales and other staff were. At this point I would like to state that account life experience, a used car dealership was the last place I would consider purchasing a vehicle. I assumed-wrongly-that a visit to Mark Wilson's business office would confirm my suspicions...Nothing could be further from the truth. Our business manager-Mellissa Verrette-was extremely forthcoming regarding the purchase of our vehicle and (again) we were made to feel like family. We are very pleased regarding the purchase of our 2008 Hyundai SantaFe. Thanks again to Rod,Mellissa,Joe(delivery co-ordinator),front desk reception and ALL the staff at Mark Wilson's. In our opinion, you are all part of a winning team! Come on out, Toronto, and see for yourself!!! Sincerely, Dave and Kim T.
"I was watching the vehicle I wanted for about a month..."
I was watching the vehicle I wanted for about a month before I finally e-mailed about the vehicle. When I entered an e-mail, Rod Sider responded and I was on my way to the best experience I have ever had buying a vehicle. Rod was extremely helpful and in spite of being very busy, he helped me with some interior settings. As for Mellissa I hope if I ever need another vehicle she will be there to do the financial requirements She couldn't do enough for me. Thank you Mark Wilson's best used cars. Anytime I hear about someone wanting a car or truck. I will tell them "if they are wise, call Rod" Thanks again. Jim Stacey
"I decided to look for a Ford Escape. I live near Sarnia..."
I decided to look for a Ford Escape. I live near Sarnia and the prices around here are quite high with not the best selection compared to bigger cities. Many Escapes I looked at here in the Sarnia area and London were scratched, dented,overpriced or just had strange color combinations. While looking at Kijiji I noticed some ads from Mark Wilsons Better Used Cars. They seemed to be a step above the rest with the quality and selection of their vehicles. A big selling point is the quality of photos provided online of the vehicles. Nothing hidden. It is a 2 1/2 hr. drive to Guelph from Sarnia but I feel it was time well spent. I first went down November 30th to look around London then on to Guelph. I knew when I saw it that it was the one. I have owned many cars, they are much more than just transportation to my wife and myself. The price was in line with others I had looked at, but unlike the others, this one has no scrathes, dents or weird color combination. It is gleaming white. I picked it up December 8th. There were a few snafus though. The day I picked it up was kind of mixed up. The dealership was very busy and and due to personal reasons my salesman was unable to be there and I totally understood when explained to me. The very nice and capable lady behind the front desk that day handled everything. She had asked for help and was told by a fellow that it wasn't neccessary for him to help as it was straight forward. I just wish I had caught her name. She was being pulled in many directions answering the phone and talking with employees on the radio. She did a great job . In the deal I asked for and recieved a hood mounted bug deflector. On the drive home I noticed it moving quite a bit. I looked under the hood the next day and noticed that the deflector was only mounted with 3 of the 4 needed screws. That was a little disturbing. I have been trying to decide what to do about it. I wasn't interested in making another 5 hr return trip. Today Rod called me to ask how I was making out with the Escape. I mentioned it to him. With no hesitation he told me to take it to a shop here in town and send Wilsons the bill. I can't ask for more than that. I will definately be back. I am really enjoying the free 3 month subcription to Sirius XM radio. They have quite a collection of Mustangs. I have owned many. If I could have afforded it, a certain White California Special Convertible would have been coming home with me too. As I said before, I will be back.
"We were in your dealership a few times to shop for a van..."
We were in your dealership a few times to shop for a van and we were always greeted quickly and everyone was courteous and friendly. The price we were offered for our trade-in was very competitive. The financial process was efficient and informative. Picking up our vehicle was also easy, the only downside was that we weren't totally happy with the interior detailing that was done. We felt it could have been more thorough.
We were very satisfied with our experience and would return for future purchases or recommend your services to anyone looking to purchase a vehicle.