Robert Williams | Page 29

I have been a Herb Chambers customer for 10 yrs. I have purchased 4 cars from this dealership and I have brought my Dad up from NY to buy his cars here. I have purchased my last 2 cars from Spiro who was purchased 4 cars from this dealership and I have brought my Dad up from NY to buy his cars here. I have purchased my last 2 cars from Spiro who was excellent. When my Dad recently visited from NY, he wanted to stop in to see if there were any cars he was interested in. I asked for my Spiro, but he was on a well deserved vacation. We ended up having Robert Williams assist us. Initially I was disappointed that Spiro was not there, but Robert Williams was excellent. He was so patient with my parents; was extremley helpful. He put in a tremendous amount of time and after he had my Dad all set up with his blue tooth and audio. we went home, only for me to screw it up the next morning before they headed back to NY. He offered to meet us at the dealership on his day off to help, but after an hour and a half, I was able to restore what he had done. I thought it was so thoughtful for him to even offer. Far and above what would have been expected. I feel like the Lexus dealership is family. Everyone I have come into contact with has treated me with nothing but respect. Whether it's sales, or service, (my service manager is Frank) everyone treats me great. I am a loyal Herb Chambers customer!! More

Report | Print

When I first walked into the dealership the first one to approach me was Robert. He was very helpful and extremely welcoming, he assisted me in finding the right car for me and was very patient and persiste approach me was Robert. He was very helpful and extremely welcoming, he assisted me in finding the right car for me and was very patient and persistent in helping me get through the deal. Robert gave me top quality customer service and walked me through everything I needed to know about my car. When I do return in the future Robert is the only one I would want to deal with, he was very professional and very friendly. Yuisa Cambridge, Ma More

Report | Print

First of all, Robert made a good effort in helping me to find the exact car that I wanted and was looking for. I was grateful for making my first stop at the right dealership and saving tons of time from ju find the exact car that I wanted and was looking for. I was grateful for making my first stop at the right dealership and saving tons of time from just shopping around. What I wanted to further highlight here was the day of pick-up. It was Dec. 27th, the Monday after Christmas Day. There were not many vehicles on the road and it looked like the whole state was shutting down due to the snow storm. When my husband and I arrived the dealership, my car was there ready for me and it was very impressive -- Robert took his promise really seriously. I would not blame him if my car was not ready on that day -- there was only one service guy made in ... what an effort by Robert to push through and make it all set. Leilei More

Report | Print

Robert was very knowlegeable of all available cars and options, ie leasing, new car purchase, deals going on, benefits of ceritfed cars,etc. He was professional and wanted to learn what I needed in a ve options, ie leasing, new car purchase, deals going on, benefits of ceritfed cars,etc. He was professional and wanted to learn what I needed in a vehicle not sell what he wanted to move. He provided many vehicles which would have met my needs and presented them all. He kept me well informed of the process, time needs, and provided me with refreshments and sandwich. One car I was interested in he went out of his way to suggest that I do not pursue because it was not meeting my criteria. The Smart Price made me feel I was paying a competative rate, I did not feel I was being swindeled. Overall the experience was positive. More

Report | Print

Rob was very professional, and courteous. I'd recommend him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending othe him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending other folks to see him, including my parents. I'll definitely be back to see him for my next purchase. More

Report | Print

Rob Williams was wonderful, he made sure I got exactly the car I wanted at the right price! Rob was extremely helpful and thorough in going through the features of my new IS 250 and best of all he made s the car I wanted at the right price! Rob was extremely helpful and thorough in going through the features of my new IS 250 and best of all he made sure I got my big red bow!!!! I would recommend Herb Chambers Lexus to my friends and family and specifcally Rob Williams. More

Report | Print

Rob was very helpful with the features of my new RX. He took the time to go over the car and show me how to use all options the RX had to offer. It was also great that he took the time to drive my car to took the time to go over the car and show me how to use all options the RX had to offer. It was also great that he took the time to drive my car to NH to do the transfer of plates. Overall I'm excited to now be a part of the Herb Chambers family! More

Report | Print

I had a great experience buying my car. I couldn't have ask for a better salesperson. Robert Williams was not only knowledgeable, and helpful, but he never made me feel pressured. I would highly recommen ask for a better salesperson. Robert Williams was not only knowledgeable, and helpful, but he never made me feel pressured. I would highly recommend Robert and this dealership to anyone looking to purchase a new vehicle. More

Report | Print

Robert provided us the best customer service. He's very friendly, very knowledgeable about the cars. He gave us the best instructions on all the features of our Lexus. Robert sold the car to us without b friendly, very knowledgeable about the cars. He gave us the best instructions on all the features of our Lexus. Robert sold the car to us without being pushy as may other salesman do. He made us feel very good about our purchase. His performance to me should be rated 'OUTSTANDING". Martha & Trung Nguyen More

Report | Print

I made an appointment with Frank Cardinelli on Dec. 15th to have my SUV serviced as there was a warning light on my dash and I wanted it taken care of before the holidays. I went upstairs to have a cup of to have my SUV serviced as there was a warning light on my dash and I wanted it taken care of before the holidays. I went upstairs to have a cup of coffee and proceded into the showroom. What a pretty sight with all the white cars with red bows on top. There were two red suvs that really caught my eye. Mr. Williams approached me and we talked for awhile. He showed me all the new features that the 2011 had to offer. I was very much impressed by his manner and his knowledge of everything that I asked him about the new SUVs. Little did I know that I was going to be driving my xmas present home that night. When I decided to buy the SUV Mr. williams proceded to have the car ready with the transfer of plates, siminizing etc. He met me at that door the next morning to have the shield put on and sat with me most of the day explainning how to use the new toys in the car. Thank you Mr. Williams . I feel that if I need to know anything about my new SUV Mr. William would be there for me. Thank you Lexus. I would never buy another Vehicle other than a Lexus More

Report | Print