Robert Verdaguer | Page 10

Great Experience My Husband and I bought an suv tonight from Robert. Our experience began with Ryan on the phone as he followed up on an internet deal. He talked with My Husband and I bought an suv tonight from Robert. Our experience began with Ryan on the phone as he followed up on an internet deal. He talked with me about setting up an appointment and personally greeted us when we arrived. Robert was our sales team member and he was personable, honest and down to earth. He was up front about things in the car that we were looking at and didn’t push us to look out side of our price range. He was willing to help in anyway possibly and stayed an hour past closing to ensure we were taken care of. Jerome was the finance manager and he too was great! Walked us through the paperwork to minimize confusion and also stayed an hour past closing to take care of us. Ryan, Robert and Jerome made this car buying experience a memorable one. They made us feel welcome and treated us like family. I highly recommend this dealership. More

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GREAT SERVICE 5 STAR ALL THE WAY!!! ROB VERDAGUER AND PAM JONES BOTH DISPLAYED NOT ONLY EXPERTISE AT THEIR JOBS BUT ALSO PUT THEIR CUSTOMER AT EASE DURING THE CAR BUYING EXPERIENCE.THEY ROB VERDAGUER AND PAM JONES BOTH DISPLAYED NOT ONLY EXPERTISE AT THEIR JOBS BUT ALSO PUT THEIR CUSTOMER AT EASE DURING THE CAR BUYING EXPERIENCE.THEY EXPLAINED EACH PART OF THE PURCHASE METICULOUSLY AND WERE GENUINELY ENJOYABLE TO WORK WITH! More

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Worst Dealer Experience Ever Sutherlin's website along with several other car websites advertised a very low price. Upon arrival, Rob Verdaguer, the sales person, acknowledged the Sutherlin's website along with several other car websites advertised a very low price. Upon arrival, Rob Verdaguer, the sales person, acknowledged the advertised price as accurate and confirmed the add as "all-inclusive less taxes and registration". We test drove the vehicle and decided to purchase. After Rob consulted with the general manager, they decided to add a $1,200 "reconditioning fee". I pushed back and asked what was included in this fee. Rob said tires, brakes, fluids, air filters, battery, dent removal, etc. ONLY AFTER I asked to view the service ticket did Rob admit that they only changed the oil and replaced the battery. What a scam! $1,200 for an oil change and battery! This was classic bait and switch and if you read the other reviews, my review is not unique. I left the building extremely upset. The following day, I contacted Nissan Motor's headquarters and Georgia's Attorney General and paid Sutherlin another visit to relay the news of my phone calls. While at the dealership, I was monitoring the various websites and it was comical at how fast the price shot up by $1,200! Sutherlin could not change the price fast enough! Ultimately, the slimy general manager reluctantly agreed to sell me the vehicle at their originally advertised price but never talked to me directly-- he made Rob do his dishonest nasty work. Once I had the keys to my new vehicle, I walked into the GM's office and asked why he didn't want to shake my hand thanking me for my purchase. His response was "I don't talk to customers and certainly don't want to talk to you!" I was the only customer in Sutherlin that morning- a total of 90 minutes and he never left his chair. He was too busy modifying his internet prices. If I'm Nissan, I would really monitor Sutherlin's practices and teach them a thing or two about customer service. I expect dealerships push the honesty limit to try to maximize profits but this place is the worst! More

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Have to work really hard to get a good deal here They are quick to reply to online inquiries. But, they won't honor the price and once you get there the addon game begins. They are willing to negot They are quick to reply to online inquiries. But, they won't honor the price and once you get there the addon game begins. They are willing to negotiate but you have to be aware of what price you are willing to take or leave with. Of course they have all the addon crap and you can get them down alot on them. The finance guy puts on the hard sell for an endless amount of doomsday scenarios. Just say no to all of it. They also claim you have to finance with Nissan to get the offers. It's a complete lie. But, if they won't budge, take the crappy rate they give you and immediately refinance. There is nowhere in the contract that says you can't. There is no prepayment penalty on the loan. The dealership is new and pretty but don't be distracted by it, it's the same old song and dance. More

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Treated horrible This dealership doesn't live up to it's prices as listed on the internet and the General Manager is nothing short of a smart xxx. We were treated like This dealership doesn't live up to it's prices as listed on the internet and the General Manager is nothing short of a smart xxx. We were treated like we didn't have any money because of what we looked like and drove More

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