Robert " Biff " Fenerty | Page 7

"Experienced and professional" This is the first I have leased a car and his advice and knowledge made the process very easy. I highly recommend Bif and I will definitely return t This is the first I have leased a car and his advice and knowledge made the process very easy. I highly recommend Bif and I will definitely return to him when my lease is up. More

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Great Experience I purchased my new Honda from Biff. He valued my time, and he did a great job showing me my new car, explaining the deal & paperwork, and getting me I purchased my new Honda from Biff. He valued my time, and he did a great job showing me my new car, explaining the deal & paperwork, and getting me in and out in an efficient manner. He did everything he said he would. I would highly recommend working with him. Peter, the business manager I worked with, could not have been nicer or more professional. It was a seamless process. Boch Honda's sales and F&I departments get it. More

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Great! Great service. I was able to trade in my car and get a good fair price for my lease. Everyone I worked with was nice and straightforward with me Great service. I was able to trade in my car and get a good fair price for my lease. Everyone I worked with was nice and straightforward with me More

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Fantastic Experience Biff was very helpful and made the process easy and painless. He was very informative but did not put the normal pressure which was a pleasant change Biff was very helpful and made the process easy and painless. He was very informative but did not put the normal pressure which was a pleasant change from other dealers I had visited. More

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All that I wanted and more I needed to replace my vehicle quickly. Boch Honda had a wide variety of choices in models and colors, both used and new, and they had the best prices I needed to replace my vehicle quickly. Boch Honda had a wide variety of choices in models and colors, both used and new, and they had the best prices of all the greater Boston dealerships. Features of the new model I was interested in were explained well, financing was available, and within two days I was driving my new vehicle off the lot. The service department is also great, and deliver quickly and courteously. I recommend Boch Honda for a quick, pleasant, helpful, and efficient car-buying and car-servicing experience. More

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Deal with professionals My family has bought 5 vehicles at Boch Honda-Biff Fenerty and have always been treated fairly. They are a no nonsense group! Do your homework on cost My family has bought 5 vehicles at Boch Honda-Biff Fenerty and have always been treated fairly. They are a no nonsense group! Do your homework on costs and there is no reason to shop elsewhere. They will do right by you. More

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Salesman Review I was helped by Biff Fenerty to purchase a used car after mine was a total loss. He was pleasant, answered all my questions and made the entire proce I was helped by Biff Fenerty to purchase a used car after mine was a total loss. He was pleasant, answered all my questions and made the entire process easier. The harder part was meeting with the business person. I found the car on-line and the purchase process was very smooth. More

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After market brakes I will never purchased a vehicle from Boch Honda in Norwood in the future. They charged me for work that wasn't done to my car. After 6 months of driv I will never purchased a vehicle from Boch Honda in Norwood in the future. They charged me for work that wasn't done to my car. After 6 months of driving my car I needed front brakes, an air bag switch was recalled, the heater motor sounds like a Diesel engine. I took the car in for service and I was slapped with a service quote for $300. That quote was only for the brakes that they claimed were brand new at time of purchase. They fixed the switch and said the heater noise was normal. At this point I'm shaking my head. The brake issue wasn't resolved. I spoke to sales manager Bill and Bob and also Service manager Kent and they all told me that's my problem. More

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Great experience Wanted to turn in our leased CRV early because we were already significantly over the mileage AND trade up to a Pilot. Went to Bif Fenerty at Boch in Wanted to turn in our leased CRV early because we were already significantly over the mileage AND trade up to a Pilot. Went to Bif Fenerty at Boch in Norwood and he worked out a great deal. We love our new Pilot and the monthly payment. Also couldn't have asked for a smoother experience. More

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dont deal with "biff" My girlfriend recently returned her lease to boch. We were greeted by biff. first thing he says is you don't make appointment you don't call or write? My girlfriend recently returned her lease to boch. We were greeted by biff. first thing he says is you don't make appointment you don't call or write? We explained we have never made an appt in the past to turn in lease and were never told an appt was necassary. then he says you are lucky im in a good mood. We go sit down and starts looking over the paperwork. Honda had already done the lease ending inspection and told her she didn't owe anything, Honda covers up to $1500 for damage&mileage. Total damages found with inspection was $400. We had the inspec paperwork, and letter sent by honda leasing stating "You owe 0.00 as your damages fall under the $1500, etc" - Biff says "you have to pay the amount on this paper." My girlfriend explained No, theres two papers here telling me very clearly that I owe 0.00 honda covers up to 1500 dollars. so he says well its probably wrong, it cost a lot more then what they say to fix some of these things" We went in circles for a while on this, so finally I ask for the number to honda leasing to get their confirmation we owe no money. biff circles the number spins the paper around and says there it is. We call and they tell us over the phone we absolutely do not owe any money for damages, it falls well below the $1500 coverage. Now i have to go find biff cause he just walked away. He gets on the phone with leasing where they explain to him he is wrong. Biff then says well i always thought they had to pay what the inspection paper says no matter how much the amount is, etc. So it makes you wonder how many people have been screwed by this guy forcing them to pay for damages they don't need to pay for. This took about 40 mins to settle. If youre the leasing manager and you don't know how honda does its leases why are you the manager? This guy has gold stars lining his desk area, must be because he rakes in the most money by screwing unknowing customers. This was our second lease and 4th vehicle from Boch Honda. Before this issue, I reccommended Boch Honda to many because every experience has been great. But now.. not so much. More

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