Rob Waterman | Page 2

Fantastic Experience I would highly recommend a trip to Volvo of Tucson. From the moment we met Rob, the experience was outstanding. Everyone we dealt with was very cour I would highly recommend a trip to Volvo of Tucson. From the moment we met Rob, the experience was outstanding. Everyone we dealt with was very courteous and professional from beginning to end. Thanks Volvo of Tucson More

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Very helpful and friendly salesman I have purchased several cars from this dealer and Rob has been a great salesman. When I decide to buy I car I call Rob! It is good to have a truste I have purchased several cars from this dealer and Rob has been a great salesman. When I decide to buy I car I call Rob! It is good to have a trusted person to deal with. More

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Great experience! Thank you to Mike Williams and the rest of the staff. We purchased a used vehicle from Volvo of Tucson. The staff was knowledgeable and helped us fi Thank you to Mike Williams and the rest of the staff. We purchased a used vehicle from Volvo of Tucson. The staff was knowledgeable and helped us find what we were looking for. More

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Great experience!! Rob Waterman and Scott Pottier are pros. We were in and out of there with no hassles. They are very professional and I highly recommend! Rob Waterman and Scott Pottier are pros. We were in and out of there with no hassles. They are very professional and I highly recommend! More

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Everything perfect! I ordered a car because I wanted ALL the Volvo safety features. When it arrived it was a great experience. Rob spent over an hour going through al I ordered a car because I wanted ALL the Volvo safety features. When it arrived it was a great experience. Rob spent over an hour going through all the features of my new car and how to set up the choices. I'm pleased with everything and amazed at how smooth and powerful the car feels. The safety features are top of the line and very reassuring. The paperwork part was smooth and everything was ready for me. They gave me a great value on my trade in - really made it a great option. So the financial part worked extraordinarily well. More

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Great dealer I got everything I wanted, they were a pleasure to deal with. I would definitely recommend them to anybody interested in buying a vehicle, Scott in fi I got everything I wanted, they were a pleasure to deal with. I would definitely recommend them to anybody interested in buying a vehicle, Scott in finance was great! More

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Best Experience Buying a Car - Telling Everyone! My family has now bought three cars from Rob Waterman. We love him. LOVE. HIM. I live out in Austin and had been looking at cars and SUVs for a few My family has now bought three cars from Rob Waterman. We love him. LOVE. HIM. I live out in Austin and had been looking at cars and SUVs for a few months. I had found some cars I liked, but it was mostly the salesmen who were awful. When I went home to visit my parents for the holidays, we decided to check out what was on the lot with Rob. The original car we went to see had sold the hour before, so we took a look around and I fell completely in love with a little red Volvo S60 (more expensive than the original car we went to look at). Rob knew everything there was to know about the car, helped with the paperwork, accepted my trade-in (which was a concern of mine), and patiently sat with me and went over every single function of the car and showed me how all the technical features worked. He has followed up multiple times since then as well to check in with me and the car. He went above and beyond in service, has always been extremely pleasant, and I've trusted dealing with him in cars - I do not say that lightly. I am hopeful to not buy a car for a long time, but the next time I do, I will want to buy it from Rob. I cannot say how much I appreciated his help in finding a car and making it so pleasant for me, which was something I was very anxious about. I also have to say that Scott Pottier - the Finance Manager - made a lot of the paperwork for financing the actual vehicle very easy and was exceptionally polite and helpful. Between the two of them, I will be happy to let everyone I know how lovely the car buying process was from Volvo of Tucson - I've already left positive reviews on Google and Yelp. If it is at all possible I would love for the GM to see this review and know that he has fine employees in both Rob Waterman and Scott Pottier. Thank you and I will be back! Kate McDonough More

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Used car shopping We bought a Volvo from Rob a few years ago. My husband and I said we never wanted to buy a car from anyone other then Rob at Volvo! He even calls me e We bought a Volvo from Rob a few years ago. My husband and I said we never wanted to buy a car from anyone other then Rob at Volvo! He even calls me every year on my birthday. I think that's wonderful customer service. Thank you Volvo of Tucson for your continued excellent service! More

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Impeccable/Outstanding Customer Service! In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intens In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intense investigation online, we set out for a visit to Volvo of Tucson and were greeted immediately by one of the nicest and most cordial guys I've ever met: Rob Waterman. I can't begin to tell you how refreshing it is to know that there are still guys like Rob in sales, as our entire experience (from ordering to pickup 3 months later) was nothing short of outstanding. The process of ordering a 2016 XC90 from Sweden is far from flawless, but it was very clear that it was not Rob or anyone at Volvo of Tucson's fault, but rather lies on the back of Volvo Sweden (separate review on the ordering process with Volvo). Back to Rob...so after three months of torturing Rob with "any update?" on an almost biweekly basis (what can I say, its an unbelievable car!), it finally arrived. Now here is where things got interesting...So the car was slated to arrive on 12/10 to the Port of LA, and then needed to be transported to Tucson. After a week of no show in Tucson, Rob took the bull by the horns and got everyone from local to national on the phone in order to get the car to Tucson. Then, once the car arrived, during inspection they found a software fault that delayed the car for another week! Needless to say, I thought I would have a heart attack, not so much because I anticipated the car, but because this is a brand new car (fully paid for) and wouldn't start! This is where Rob shined...on a fully paid for car, a sales guy could have washed his hands of us and moved on to the next sale...but NOT Rob. Instead, Rob had daily communication with me (sometimes twice a day). got anyone and everyone involved to fix the problem, and then worked with the managers, owners to take care of me with the utmost respect (and even some financial incentive:)). My wife and I love Rob so much that we even bought a second car from him (2016 Volvo S60)! Words don't do Rob justice, and I can safely say that as long as Rob Waterman works at Volvo, I will be a proud Volvo owner for all future purchases. More

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Very Satisfied Both Rob and Scott were excellent, friendly, customer servicemen; they handled the sales exchange of our 2009 XC90 for the 2013 XC90. They worked effi Both Rob and Scott were excellent, friendly, customer servicemen; they handled the sales exchange of our 2009 XC90 for the 2013 XC90. They worked efficiently and carefully, covering all the details in the transaction thoroughly. Rob notified us promptly when we might have lost the purchase to someone else. He also gave us a good deal on our 2009. Scott was polite and understanding and did a great job handling the finances. These men are really very good at what they do. More

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