Richmond Brobbey

The service department can take awhile but they do try to get you in and out as quickly as they can, Lori is great. Rocha mind Brobbery and my experience have guaranteed I will not bring my future busine get you in and out as quickly as they can, Lori is great. Rocha mind Brobbery and my experience have guaranteed I will not bring my future business back to this dealership. For a more in-depth review you can look at yelp and the screenshots, but we made our bottom line clear only to be strung along several times. When we declined we were chased out of the store with “ok we can get it here” we had a text message back and forth, with the guarantee that they had us where we wanted to be only to once again be told well it will be a little higher, but hey that’s still a great deal. The condescending manner is aggravating. We are done More

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I wanted to talk to service manager, called him three times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks an times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks and they charged me $150.00 too, I had to take my car to another VW dealer, very bad customer service Richard service advisor was very rude, please don't even get close to them. More

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Mo is an excellent representative of the Hiley Mo is an excellent representative of the Hiley Volkswagen Dealership and an invaluable asset to the company name. I would not go to any other serv Mo is an excellent representative of the Hiley Volkswagen Dealership and an invaluable asset to the company name. I would not go to any other service company or dealership except Hiley. I would buy another car unless it was from Hiley Volkswagen!! More

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Very good service As has been the case since I bought my 2016 GTI, my service experience has been very good. No issues at all. The staff at the dealership has been fr As has been the case since I bought my 2016 GTI, my service experience has been very good. No issues at all. The staff at the dealership has been friendly and will come up to you and introduce themselves and chat with you. Richmond Brobbey has always come to me and asked how things were going, not with just my car by life in general. Very nice personnel touch on his part. More

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