Ramsey Obregon

I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I s I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they would not pay me my equity until the lien holder SSFCU had transmitted to them the title. I didn't think much of this until 3 weeks + and I start calling. Every single person that I spoke to assures me that it would be handled soon and that my equity check would be hand delivered from the dealership because of the delay. They stated over and over that they were waiting for the title. I found out that the title had been released from the state title agency on the 8th of March. 10 days after the sale was signed. In further calls to the dealership I was assured that the title had not been delivered and that they would call me the day it was received so I would have an idea of when I would receive my payment. I called yesterday, 27 March, to inquire about the status. The multiple people who had given me their direct cell numbers and extensions routinely did not answer the phone or return messages. When I finally worked my way through 4-5 transfers to speak someone who knew what was going on, I was told that the specific individual was unavailable and that I would need to call back later in the day. I called the dealership and repeated this process 4 times before a very annoyed staff member told that there was no way to help because the people I needed to talk with had left for the day. Sending that I needed to escalate this matter to a manager with integrity and a sense of customer service I asked to speak to the general manager, who I had been informed was still in the office. This resulted in me being transferred to a few other people before speaking with the manager of new car sales. I expressed that since he was not in a department that oversaw this type of transaction, I was doubtful as to his ability to help me. He assured me that he could and would deal with it and to signal his commitment he would text me his personal cell number when we hung up so I could speak to him directly in the future and that he would personally call me first thing this morning with a status update and leave a message if I was unavailable. He did not text his number. He did call this morning and failed to leave a message. (Note this is because a recording explaining how they screwed up would reflect poorly upon him and the dealership, as it should) When I called back today and went through several transfers to get to "the one person" dedicated to helping me, he stated that the title had been received this morning and my check would be cut this week. It felt incredible, my title had just arrived this morning? Then he admitted that the dealership "might have" been in possession of the title for several days, but that everything should be good since he followed up with me. I merely pointed out that he had not followed up with me. I had pursued this relentlessly. He had, in fact, not texted me his number as stated nor did he leave a message as promised. Multiple staff members at this dealership promised to notify me when the title came in, and none did so. Despite the fact that they had received the title on 17 March according to state title and USPS records. Now the dealership is saying that they cannot send a runner out to deliver the check to my home as promised four different times. They claim they will send the check fedex overnight, but I have yet to receive a tracking number. This dealership does not have integrity or respect the customers who do business with them. I would suggest not doing business with them More

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Worst service. Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to ask for an ETA. Management attempts to justify their issues, never offered an apology. Then says he’ll wash my car- when I specifically asked for this after an oil change and it wasn’t done. Don’t waste your time, they need better training. More

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Excellent service all around! ! Will definitely be back!! Found the car I wanted and was treated with respect ! Will definitely be back!! Found the car I wanted and was treated with respect More

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I want to thank Northpark Toyota for the great customer service.I have been going to David Garza for all my vehicles I just want to say Toyota has the best sales person with great personality great custome service.I have been going to David Garza for all my vehicles I just want to say Toyota has the best sales person with great personality great customer service and always trying to do his best to make the customer happy. Again I just want to thank everyone that help get me a 2021 RAV4 Toyota. More

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True and Knowledgeable Professionals Sales and finance personnel were truly knowledgeable and easy to work with. I would definitely return to them for my next purchase. They made me fee Sales and finance personnel were truly knowledgeable and easy to work with. I would definitely return to them for my next purchase. They made me feel like family and like I’d known them for much longer. I would definitely stop by and visit with them when I return to the service department. More

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A good group of people to work with Everybody took care of everything in a very personal professional and courteous manner. Your dealership is very comfortable,and problems addressed a Everybody took care of everything in a very personal professional and courteous manner. Your dealership is very comfortable,and problems addressed and resolved. And everybody was very courteous.. More

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Awesome salesman Love my truck . Wouldn’t go any other place. Been coming here referring my family and friends . We all leave with the car or truck we choose. Love my truck . Wouldn’t go any other place. Been coming here referring my family and friends . We all leave with the car or truck we choose. More

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2019 Tacoma No dealership that I visited had the truck I wanted including North Park. North Park ordered the truck I was looking for without me telling them to or No dealership that I visited had the truck I wanted including North Park. North Park ordered the truck I was looking for without me telling them to ordered it. That's is why I gave them 4 stars. I understand that dealerships can't always have the vehicle you want that's why they trade cars between dealerships. More

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Great deal! Shopped around at 5 dealerships and none were able to give me the deal that North Park did. Isaac is very knowledgeable and helpful with sale. Shopped around at 5 dealerships and none were able to give me the deal that North Park did. Isaac is very knowledgeable and helpful with sale. More

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AMAZING! From the moment i got there to the moment i left i felt well taken care of! It’s so welcoming and everyone communicates with you every step of the way From the moment i got there to the moment i left i felt well taken care of! It’s so welcoming and everyone communicates with you every step of the way! More

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