60 Reviews of Rafael Sanchez
January 24, 2019
Best services I've been going to Schaumburg Toyota for more than 10 years for services. The Toyota team provides excellent work and best of all: the free car wash! I've been going to Schaumburg Toyota for more than 10 years for services. The Toyota team provides excellent work and best of all: the free car wash! I love it. The new waiting room is beautiful, roomy, best coffees and snacks. I will keep coming back because of the work they provided and of course the car wash! More
December 30, 2018
I wouldn't go anywhere else! There was a "recall" on my Corolla and I lost the back cover of my side view mirror. I ordered the part for my mirror 3 days before my appointment fo There was a "recall" on my Corolla and I lost the back cover of my side view mirror. I ordered the part for my mirror 3 days before my appointment for the "recall" and it was there when I arrived for the appointment. Everything went smoothly and quickly as usual. All the employees have excellent customer service skills! I appreciate this, as it makes for a positive experience. More
Other Employees Tagged: Anthony Mejias
July 02, 2018
Great! Job well done! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! I was checked in promptly and the job was completed in an appropriate amount of time. Staff is courteous and answer your questions! Love my car! More
May 09, 2018
Prompt, congenial service. Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holde Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holder. Enjoyed the muffins and bottled water and TV in the waiting room. Was in and out of there quickly.. More
May 02, 2018
Oil change The people I’ve marked have always given me excellent service. They are great to work with and are always helping me with anything I need The people I’ve marked have always given me excellent service. They are great to work with and are always helping me with anything I need More
Other Employees Tagged: Jerry McDuffie, Randall Laskowski, Steve Lowell , James Ruffolo and Joe in parts department
April 13, 2018
Just a routine check up visit ; excellent service Superb service Always helpful not pushy Taught me about correct gas for car Gave me number for Toyota roadside service as I needed tow They lis Superb service Always helpful not pushy Taught me about correct gas for car Gave me number for Toyota roadside service as I needed tow They listen More
Other Employees Tagged: Jerry McDuffie, Craig Widenhoefer , Ezequiel Ortega
February 20, 2018
1st 5,000 Miles Clean facility, very impressive when you bring your vehicle into the service area. They provide coffee and pastries, a nice touch. It didn't take th Clean facility, very impressive when you bring your vehicle into the service area. They provide coffee and pastries, a nice touch. It didn't take them long to complete the oil change and tire rotation. Only thing keeping them from 5-stars is they didn't do a very good job cleaning/drying the truck after completing the service. Lots of water spots on the vehicle afterwards. More
February 10, 2018
Awesome service! I drove right into the service center and told them what i was there for. Rafael entered my info, was extremely thorough about my expectations and ne I drove right into the service center and told them what i was there for. Rafael entered my info, was extremely thorough about my expectations and needs. The waiting area was amazing and comfortable. I had a complementary muffin and coffee which was great cause I was in a hurry that morning. My service was completed in less time than anticipated and I was thrilled they washed all the salt and dirt off my car. I drive past 2 other Toyota dealerships to continue to purchase and service my car at Schaumburg Toyota for the last 13 years! More
April 02, 2017
Always a good experience Bart made me a suggestion on the tire I should get and they are fantastic. I cannot be more happy with my new tires. Thanks. Bart made me a suggestion on the tire I should get and they are fantastic. I cannot be more happy with my new tires. Thanks. More
Other Employees Tagged: Bart Szuba
March 06, 2017
Customer Service Rafael did a wonder job taking care of my vehicle but most important me the customer. I was very appreciative of the loaner provided when it was advis Rafael did a wonder job taking care of my vehicle but most important me the customer. I was very appreciative of the loaner provided when it was advised my Highlander would need to have some additional work and would need some additional time at the Service Center. I am very pleased with/how the truck feels and drives after the work. More