Paul Bacon | Page 15

Very friendly and super helpful with the whole car buying process. I really appreciated doing business with them. process. I really appreciated doing business with them. More

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Searched for truck a longtime without sucess, and encountered many obstacles with the lack of customer service. I finally met Martin and the staff at Gates and found sucess. They made easy and we’re encountered many obstacles with the lack of customer service. I finally met Martin and the staff at Gates and found sucess. They made easy and we’re very accommodating. I purchased my truck and ordered an additional truck based on their service. I’ve found my new go to dealer. More

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Gates GMC Nissan makes car buying easy. They greet you at the door and make you comfortable from start to finish. I have been a customer since 1992 and look forward to many more years! Great job Martin Quino the door and make you comfortable from start to finish. I have been a customer since 1992 and look forward to many more years! Great job Martin Quinones and everyone at Gates!! More

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Very professional and prompt service, everything went smoothly even though it was all done by phone. smoothly even though it was all done by phone. More

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After forty years of various car purchases, I have discovered that there is a decent and efficient car dealership on the East Coast. One huge THANK YOU to Gates Nissan salesperson Paul Bacon. If discovered that there is a decent and efficient car dealership on the East Coast. One huge THANK YOU to Gates Nissan salesperson Paul Bacon. If you seek or desire straight forward salesmanship, Paul is the one for you...informative, knowledgeable, responsive, reliable, courteous and pleasantly funny. He can even provide the best restaurant referral. Kudos to your approach, response and delivery Paul, you are the sale! Merry Christmas and Happy New Year, C. Leyden, Proud Owner of a Nissan Frontier More

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I purchased a certified pre-owned 2018 Nissan Rogue Sport in the beginning of June of 2021. Shortly after purchasing it I realized the back door locks weren't unlocking, I originally assumed it was possibly in the beginning of June of 2021. Shortly after purchasing it I realized the back door locks weren't unlocking, I originally assumed it was possibly just child locks activated. Upon further inspection it wasnt and it was different doors on different days. It had seemed to be the locking mechanism was just failing, no matter if I used the key fob or the button on the inside of the driver's door. I notified the sales of this issue and that I was not happy with the purchase of this vehicle due to having children and not being able to get them out of the vehicle easily with the locks not working. I have not been able to properly lock my car either for peace of mind. When my car finally went in to the service department 3 months following the original complaint I was told by them that this was a previous issue on this vehicle and that all of the parts have been replaced with the previous owner so they had no idea what it could have been. They held my car for 3 days with no answer. They told me they would get ahold of an engineer to come out to look at it to see if it was a computer issue, they said it would be about two weeks Not to mention when I purchased this car not once did they disclose that this car had a previous lock issue, so with it being a certified preowned vehicle I looked at the checklist they provided and everything was checked off, including the section for window/door lock operation, even though I have clearly had issues with the locks since day 1. After telling me it would be two weeks for the engineer I waited a few more weeks. About 6 weeks later I decided to give them a call since I never heard anything back or any type of update. Within a week they finally were able to schedule something for December. That appointment comes up and then the night before it ended up having to be canceled due to the engineer not being able to come in. I use my car for work daily and can drive upwards of 150 miles just in one day. I have children and also intellectually disabled individuals in my car everyday for work as well, there has been several instances where they have not been able to get out of the car due to the locks not working which could easily cause a behavior and injure themselves or me. I cannot even lock my car while at the grocery store or even home and am at higher risk of a break in, that my insurance wouldn't fully cover due to me not taking proper precautions. This car has caused extreme issues and 6 months later nothing has been resolved. *As of December 9th I do now have an appointment for December 14th, so we will see what gets resolved* More

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Helpful, friendly professionals. From the salesman to the sales manager everyone offered assistance throughout the process. A salesman walking by even offered coffee. You will feel welcome from the minute yo sales manager everyone offered assistance throughout the process. A salesman walking by even offered coffee. You will feel welcome from the minute you walk in the door. More

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The Gates GMC dealership provided my wife and I with a perfect customer experience. From the moment I reached out with a brief online inquiry concerning a 2021 GMC Sierra, I was immediately contacted by T perfect customer experience. From the moment I reached out with a brief online inquiry concerning a 2021 GMC Sierra, I was immediately contacted by Tom Gates and setup an appointment the next morning. Paul Bacon, our salesman, was friendly, responsive and extremely knowledgeable, not only about the vehicle itself, but in patiently walking me through the entire vehicle test drive and purchasing process. Chris Messier, made the entire financing and paperwork process understandable and trouble-free. The entire truck buying experience could not have been more seamless, especially with their attention to detail. Our satisfaction was unparalleled – with the Gates team going above and beyond in every aspect! More

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Paul & Chris were absolutely fantastic. My purchase of my new Sierra Denali was seamless and I am very happy. I called to set an appointment, came in the following day for a test drive, and the next day was new Sierra Denali was seamless and I am very happy. I called to set an appointment, came in the following day for a test drive, and the next day was driving home. Miles of smiles! More

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I tried using a different dealership because they had a too good to be true ad, it was too good to be true. So I went back to Gates and received a solid deal where we both won. I won't go anywhere else for too good to be true ad, it was too good to be true. So I went back to Gates and received a solid deal where we both won. I won't go anywhere else for GMC or Nissan vehicles!! More

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