Patrick Leinthall

Bought a "new" 2024 Legacy. Unbeknownst to me, Subaru South Charlotte sold me a car that had a wrong sized tire on it causing it to be in the shop (at a different Subaru dealer Unbeknownst to me, Subaru South Charlotte sold me a car that had a wrong sized tire on it causing it to be in the shop (at a different Subaru dealer) for 18 days before someone could figure out why the AWD system was shutting the engine down. Subaru South Charlotte does not care and has not responded to any of my inquiries (although they responded to the NC AG). They have offered ZERO apologies or compensation. Total disgrace. More

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I did the majority of my transaction on line, and found them to be very responsive and eager to work with me on a deal. Doug in the dealership helped me complete the transaction and he was great to work wi them to be very responsive and eager to work with me on a deal. Doug in the dealership helped me complete the transaction and he was great to work with. Knowledgeable and professional. More

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Sales dept was excellent. Services Department P O O R 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I a 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I am going to be fair with the People in Sales. Everybody was very professional cordial and happy to do their jobs. I was treated very well and the general manager Mr. Patrick Leinthall is truly a gentleman and sincere person. I will buy any car from him any time. I am 100% sure that he will do his best to get me the best deal available. As of matter of fact, I provided Mr. Leinthall with the monthly lease I felt was fair after researching several dealers in the area. I m sure that the sales team was trained to recognize that as a customer, I am always right, he made sure that I received this special VIP treatment. Now, the bad part. When I took the car back to the service department, I was treated as a second class citizen by Mr. John Falk. I was no longer the VIP person I was less than 24 hours before. I was so impressed with the Subaru personnel up to that point. Evidently, Mr. Falk called sick when Subaru was providing training to both the Sales and Service Department. This man should not be in the customer service department because of his poor customer services skills. He was rude and his comments were unnecessary. These types of people should not be in this type of service because it diminishes the quality of services that Subaru is trying to achieve with the competition . Perhaps, Mr. Fulk would be more suitable to be in different position away from customer Services which in the long run might benefit Subaru competitive edge. If you need services, stay away from this employee or you are going to be sorry as I was during my first experience with Subaru and negate the good job done by Mr. Leinthall and Mr. Lenkieth Warren. More

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Felt Like Family First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S Blvd around 9AM for a Toyota Camry and told them I would be in around 11AM to come look at it. I got a call from Patrick at 10:15AM stating someone was taking it for a test drive and he couldn't promise the vehicle would be available. I appreciated his transparency and showed up at the dealership around 11AM anyway. I came in looking for a Camry, but was sold on a Subaru Outback. Patrick understood my needs and my budget. The Outback was a 1 owner car with no reported damage and 104,500 miles. Patrick allowed me to take the car to my mechanic to have it looked over before moving forward. My mechanic identified 3 items that needed attention: 1. Front CV Boot/Axle 2. Front Brake Calipers 3. Tires - the Outback had ice tires on it and would need to be replaced. Not only did Patrick agree to all of the repairs, he lowered the price of the car while promising to fix the car. The entire Subaru staff was courteous, caring and not aggressive at all. I scheduled my new Outback for service and was told over the phone it may take a day or two to get it back. I thought this was reasonable considering the work that needed to get done to it and I was promised a loaner. I spoke with John in service when I dropped the car off and the repairs were completed that same day. I have been beyond impressed with all of my interactions with this dealership and it is the best experience I have had with a sales/service department. More

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The used car department should be avoided at all costs I found a Jeep that Subaru South Blvd. had listed on AutoTrader, the price was right and it looked like just what I had been looking for. I contacted I found a Jeep that Subaru South Blvd. had listed on AutoTrader, the price was right and it looked like just what I had been looking for. I contacted the dealership via email to request more detailed pictures, which were sent, along with a few questions and answers. So far so good. I decided to sleep on it, and the next day I called Patrick around noon to express my desire to buy the vehicle in question (I am some distance away from the dealership). At this time Patrick told me there was a man taking the Jeep to be diagnosed by his mechanic, and if all was well it would be sold. I got a call from Patrick a few hours later, telling me that the dealership would be sending the vehicle to auction, due to the discovery of a climate control issue and an oil leak. Being someone who is fairly handy, I knew that I could resolve the climate control issue but the oil leak might have been another question entirely. So first I asked Patrick what his bottom-line price on the vehicle was considering that it had these problems and they were just going to send it off to auction anyway. He tells me he will call me back in five minutes, and I ended up having to call him back a couple hours later, at which point he tells me that their asking price is firm! On a vehicle they are apparently ready to give up on and ship off to auction, they will not give me any sort of discount for needed repairs. Now I am a reasonable person, and I was still interested in the Jeep, so I asked Patrick if he could have his service department take a look and tell me what exactly was wrong with it. My thought was if the oil leak could be fixed without massive expense, we could still make a deal, the Jeep was reasonably priced and I was willing to eat some of the cost. Patrick tells me that he will have his "best guy" look at it "first thing" Saturday morning, and he would call me when he got the diagnosis. I'll add here that Subaru South Blvd. says that all used cars pass a 27 point inspection, which must be the most cursory inspection in the used car business (I can only assume each tire counts for one point), since they failed to diagnose some noteworthy problems at the start. I was a little apprehensive about having the same people do this work, but I feel now that this 27 point inspection is intentionally completely useless. Long story short, I never heard back from Patrick. I received an email from Doug Johnson a couple days later wanting to make sure I was getting "all the information I need" from his sales associates. I responded that I had not heard from Patrick regarding the Jeep. I never got a reply to this message either. And after all of this, the vehicle, a blue 2002 Jeep Grand Cherokee Limited, is STILL on the lot! So much for that auction. I can only assume Patrick and management decided that I knew too much, so they would shove me aside and wait for someone to come buy this defective vehicle without getting it inspected first. I've shopped for a lot of vehicles, and this is the first time I have ever written a review. If I can stop one person from buying a used vehicle from these people it will have been well worth it. More

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Staff was very friendly, and direct but not aggressive. Kelsey Tobin from internet sales was very helpful in keeping us informed of the status of the vehicle, prior to being able to make a visit. Eric Lang Kelsey Tobin from internet sales was very helpful in keeping us informed of the status of the vehicle, prior to being able to make a visit. Eric Lang was extremely helpful in explaining the purchase process of the used vehicle being purchased, along with the no-pressure sales approach. Daniel McLaughlin prepared and executed closing paperwork in a very timely manner and was very informative of the paperwork process, considering we purchased the vehicle from out of state. The vehicle was purchased with some minor issues that required attention and that was agreed upon during the purchasing process. The staff (Eric Lang and Patrick) along with the service department personnel were very helpful in the scheduling and execution of the repairs (again, considering we were from out of state). Good, no-pressure experience. More

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This was one of the best car buying experiences I have ever had. Everyone was knowledgebale, friendly, helpful. Took the time to work with my family as well as a friend that also ended up leasing a Subar ever had. Everyone was knowledgebale, friendly, helpful. Took the time to work with my family as well as a friend that also ended up leasing a Subaru after visiting the showroom with me! More

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These guys not only met my needs, but went above and beyond with customer service. They worked a financial deal for me that was too good to pass up! beyond with customer service. They worked a financial deal for me that was too good to pass up! More

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Both Michael and Patrick were very helpful in my car buying experience. Very knowledgeable about the cars and willing to work with me to get the features that I wanted in a car at the price that I can a buying experience. Very knowledgeable about the cars and willing to work with me to get the features that I wanted in a car at the price that I can afford. I purchased a 2012 Forester and am very pleased with the automobile. More

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Everyone at this dealership was extremely helpful and friendly. They helped me work out several different options before I decided on trading in my car to lease a new outback. friendly. They helped me work out several different options before I decided on trading in my car to lease a new outback. More

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