Nick Truax | Page 70

Excellent customer service Brian will take the time to listen to customers and not try to just sell or upsell. There is a trust that a customer is not just a number. Nick in fi Brian will take the time to listen to customers and not try to just sell or upsell. There is a trust that a customer is not just a number. Nick in finance works hard and has paper work done on time. Also the service dept. is friendly and doesn't try to make take advantage of customers. Deb & Ken More

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Great experience, excellent! Jimmy did an awesome job. He explained everything in detail nicely. It's worth to travel 300 miles to buy a car from his recommendation. Jimmy did an awesome job. He explained everything in detail nicely. It's worth to travel 300 miles to buy a car from his recommendation. More

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Amazing My experience trying to get a car the past three weeks has been hard until I came to gates. They worked hard trying to get me approved for a car. They My experience trying to get a car the past three weeks has been hard until I came to gates. They worked hard trying to get me approved for a car. They never gave up on me. No other dealer helped me out like they did. I'm thankful and glad I came to gates. More

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Amazing Nate has been my salesmen for many purchases at gates, he is friendly and courteous. Nate knows how to get you the best price and will be completely h Nate has been my salesmen for many purchases at gates, he is friendly and courteous. Nate knows how to get you the best price and will be completely honest with you. I highly recommend Nate as your salesmen and gates gmc as a place to purchase your next vehicle. More

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CUSTOMER SATISFACTION IS GATE'S FIRST PRIORITY On December 2013, we purchased a used 2008 GMC Sierra from Gates. Over a 13 month period, we experienced several problems with the truck that were unf On December 2013, we purchased a used 2008 GMC Sierra from Gates. Over a 13 month period, we experienced several problems with the truck that were unforeseen at the time of purchase. We called our salesman, Ralph Clement and told him about our concerns. He related our conversation to his General Manager, Denny Gates who contacted us. Denny told us to come down and he would do his best to make sure we were satisfied. We met with Ralph who gave us all the information about the 2015 Nissan Rogue which turned out to be perfect for our needs. Even though we owed more on the truck than the Kelly Blue Book trade-in value, Denny approved the balance owed on the loan as the trade-in value and Nick Truax worked with us to make sure our monthly payment was what we had budgeted for. Denny and our team of Ralph and Nick went above and beyond what we believe any other dealership would have done to satisfy their customer. Vehicles come and go, however a dealership is only as good as the people who represent that dealership and the product that it sells. We know Gates GMC Nissan will be around for a long time making "Customer Satisfaction" their first priority. Thanks for caring. More

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Outstanding buyer eperience at Gates Nissan. In my short sixty plus years of driving I have dealt with many dealerships when purchasing new and used vehicles. I had planned on purchasing a new ve In my short sixty plus years of driving I have dealt with many dealerships when purchasing new and used vehicles. I had planned on purchasing a new vehicle on my return to Florida, however, an add caught my attention and I called the sales office at Gates and spoke with Rick Ackel. With his dedication and honest approach it was a no-brainer I would be purchasing a new vehicle. He made sure that my terms were considered when it came time to make a decision and within three days I was extremely pleased to close a deal on a new 2015 Nissan Rouge. Then add in the dreaded hour or so working with the finance person and the multiple forms required to close on a new car. In some instances, this is where the deal could go sour with the possible addition of costs not fully explained in the negotiating phase. This was not the case at Gates. The finance person, Nick Truax, was so professional, so well organized, and so knowledgeable, that the process was actually a pleasant experience. Nick explained everything and every form so the encounter was actually a learning experience for me. Gates should be proud to have employees of the caliber of Rick Ackel and Nick Truax, and that is why I would recommend Gates to future potential buyers. More

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DEALING WITH BRIAN IS LIKE DEALING WITH A FAMILY MEMBER I NEVER HESITATE TO TELL MY FRIENDS ABOUT THE GATES FAMILY. I HAVE RECOMMENDED SEVERAL FRIENDS TO BRIAN. HE HAS ALWAYS WORKED TO GET THEM A FAIR DE I NEVER HESITATE TO TELL MY FRIENDS ABOUT THE GATES FAMILY. I HAVE RECOMMENDED SEVERAL FRIENDS TO BRIAN. HE HAS ALWAYS WORKED TO GET THEM A FAIR DEAL. I FEEL THAT IT IS TRUELY HIS GOAL TO SATISFY THE CUSTOMER RATHER THAN SIMPLY SELL CARS. I NEVER FELT PRESSURED THROUGHOUT THE WHOLE BUYING EXPERIENCE. INFACT, I EVEN STOP BY NOW AND AGAIN FOR A LITTLE BANTER, AND SAY HELLO TO RYAN AND NICK. YEAH... THE WHOLE TEAM ROCKS! More

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Low pressure sales, good experience A very decent car buying experience. Low pressure sales and a decent price equal me purchasing a new Pathfinder... My only hope is that the Nissan Dea A very decent car buying experience. Low pressure sales and a decent price equal me purchasing a new Pathfinder... My only hope is that the Nissan Dealer in Manchester sees this post, proving that when I said that their deceitful tactics lost them my business, that I meant it! More

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Family We have purchased several vehicles from this dealership any all with complete satisfaction. We love working with Brian P. He ALWAYS takes time for u We have purchased several vehicles from this dealership any all with complete satisfaction. We love working with Brian P. He ALWAYS takes time for us everytime we visit the dealership either for a new vehicle or service. Brian goes out of his way to make sure we are and continue to be 100% satisfied. Thank you Brian for making us feel as if we are part of your family. The Diaz family. More

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Best experience ever My initial review indicated that I was not satisfied with the cleanliness of the car delivery. The car was to get simonized and was not fully done. My initial review indicated that I was not satisfied with the cleanliness of the car delivery. The car was to get simonized and was not fully done. This was corrected immediately by Rick Ackel. We have had nothing less than an exceptional service from Rick and everyone at Gates. Would refer anyone looking for a car to this dealership. Mildred L Farr/Richard Millard More

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