Nick Truax
Nick Truax at Gates GMC Nissan

Nick Truax | Page 14

General Manager

Gates GMC Nissan

143 Boston Post Road
North Windham, CT 06256

Contact Me
5.0
936 Reviews

Nick has been an employee of Gates since 2007, after working for a Large dealer group in Mass for 8 years. He is from the Sturbridge area where he lives with his wife and two children.

Dealership Experience

19 yrs

Industry Experience

27 yrs, 6 mos

5.0

936 Reviews

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936 Reviews of Nick Truax

June 30, 2022

Dealership Rating
Employee Rating

He asked what I wanted and kept trying to find the car that I could afford. He made sure that my car was in great shape before I picked it up. He helped me get all of the necessary paperwork to do the sal More

by new+town1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates , Brian McKeown

June 29, 2022

Dealership Rating
Employee Rating

Got a great used 2017 gmc elevation from an absolutely outstanding young man named Devin Pannone More

by JHaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates, Mark Miner , Brian McKeown, Devin Pannone

June 28, 2022

Dealership Rating
Employee Rating

.The sales Rep Brian McKeown was friendly and knowledgable.He found the car I wanted and delivered. Everyone at Gates worked hard and made this a great experience. I would highly recommend Gates More

by Mike C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tomas Gates, Chris Messier , Brian McKeown

June 24, 2022

Dealership Rating
Employee Rating

Issues with communication - never did we received an apology, and the effort to rectify was unreasonable and one-sided. More

by jpozer99
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tomas Gates, Nick Florentino

Jun 28, 2022

Gates GMC Nissan responded

Hello Jill, Again we are sorry for the miscommunication between all parties, We worked hard to get the best rate for you and your husband possible. The rate your husband was approved for was slightly higher as discussed than the rate you qualified for together. We gave you and your husband the option of coming back to resign the next day with you on the loan which was also communicated via text message. You messaged back requesting us to leave it the way it was. We have tried to call and email you but have not heard back from you. We would love to set up a phone call with all parties to talk about it. Please reach out to Tomas Gates when you can 860-456-0055.

Jun 29, 2022

jpozer99 responded

Tom- we don't have anything further to discuss. We were unhappy with our experience, and how things were handled. We never received an apology - there is no again. Your option of having us return to the dealership within 3 hours when we work during normal business hours and live over an hour away was not reasonable nor worth the aggravation.

June 16, 2022

Dealership Rating
Employee Rating

Everyone was very nice and the process was very quick. I also apreciate how clean they keep their buildings. More

by shannonmayo68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Miner

June 15, 2022

Dealership Rating
Employee Rating

The search for my new vehicle and the purchase process was pleasant, easy and fast. More

by powdergemb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 08, 2022

Dealership Rating
Employee Rating

Great experience great sales staff have brought there many times threw over 20 years also have had a great experience!! More

by Loulepine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 08, 2022

Dealership Rating
Employee Rating

Found the vehicle on line, sent an email looking for more information. Was contacted once the dealership opened, went back and forth via text exchanging information needed as I was from out of state. Agreed More

by Tab2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian McKeown

May 16, 2022

Dealership Rating
Employee Rating

Salesmen and atmosphere are top notch. Nick our salesman was knowledgeable on the truck purchased and easy to deal with More

by Ryanpont
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Florentino

May 05, 2022

Dealership Rating
Employee Rating

Our salesperson, Paul Mazza was professional, kind, helpful and patient with us and our needs to choose the right vehicle and is very knowledgeable regarding the product line, trim levels, sales or lea More

by llisboa61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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