Nelson DeMelo | Page 18

Wonderful people! I had a great experience with Nelson, Anthony & Rich. From start to finish they were kind, helpful, friendly and honest. They made getting into my new Crosstrek exciting and I know I will Anthony & Rich. From start to finish they were kind, helpful, friendly and honest. They made getting into my new Crosstrek exciting and I know I will be in good hands going forward. I will recommend them to everyone! More

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This was the worst car-buying experience of my life. They are only concerned with grabbing a deposit and making the sale. No regard for customer or vehicle. During COVID. Absolutely disgusting. They are only concerned with grabbing a deposit and making the sale. No regard for customer or vehicle. During COVID. Absolutely disgusting. More

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Always excellent customer service whether you’re there for sales or service. I highly recommend Subaru (especially this location) to everyone I talk to. We’ve purchased two cars here so far and both exper for sales or service. I highly recommend Subaru (especially this location) to everyone I talk to. We’ve purchased two cars here so far and both experiences were very pleasant. All involved were very informative, helpful, and friendly. The service department is great also; I only ever bring my car to them. I can never say enough good words! More

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I don’t usually leave reviews but I am beyond inclined to do so as my experience was that amazing. My husband and I purchased not one but TWO cars with Subaru of Brewster. Initially we went in with the minds do so as my experience was that amazing. My husband and I purchased not one but TWO cars with Subaru of Brewster. Initially we went in with the mindset to purchase one vehicle, however, because the experience was so wonderful, smooth and they worked with us so well that we decided to purchase a second Subaru! I have always been very skeptical of car dealerships, especially since I was once burned by one many years ago. However my husband needed a car and I began searching online for dealerships. We knew we wanted a Subaru but wanted to make sure we chose the best dealership for that. Call me corny but I am a review kind of person. I specifically chose Subaru of Brewster because I liked how many positive reviews/stars they had. My husband and I purchased TWO brand new 2021 Subaru’s from sales rep Anthony Pilla. From the second I walked into the dealership I was greeted by everyone, not to mention the place was spotless, such a clean dealership! As I walked further in I instantly gravitated towards sales rep Anthony Pilla. He was so welcoming and extremely friendly. I knew right away I wanted to do business with him. We told him exactly what my husband wanted, from make, year to even color of the Subaru and Anthony both accommodated every need/want and got us into the car we wanted right away. It felt like we knew Anthony for years. I couldn’t believe how well he handled us and how detailed and honest he was. I literally never once felt rushed or like he was trying to get one over on us. He treated us with such respect and such kindness. In fact, Anthony was so awesome to deal with and my husbands whole car buying experience was so great that I decided to trade in my own vehicle and purchase a SECOND 2021 Subaru with him! Anthony was truly the most amazing sales rep I have EVER dealt with. I knew I made the right choice choosing him to be our sales rep! I highly highly recommended him. Upon finalIzing everything we met the General Manager, Nelson who personal introduced himself and sat with us to ask how we were doing and if we needed anything at all to please ask. He worked with us so well and really cared about making us happy. Towards the final steps we then dealt with their finance manager Rich who was so amazing. I could not believe now detailed, thorough and patient he was. He literally took his time and explained EVERYTHING to us. I never once felt rushed or like I was being scammed. (Which is very important). I HIGHLY recommend Subaru of Brewster!!! More

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Robyn made the purchase of my new Outback as seamless as possible. She is very professional and was so thorough when reviewing all of my new car’s features. Thank you to Robyn, GM Nelson DeMelo and Rich for possible. She is very professional and was so thorough when reviewing all of my new car’s features. Thank you to Robyn, GM Nelson DeMelo and Rich for another wonderful experience at Brewster Subaru! You are the best! More

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My sales person, Roy Schiller, was a pleasure to work with. He was always friendly, courteous, and very knowledgeable. He clearly and patiently answered all my questions and let the quality of my Subaru with. He was always friendly, courteous, and very knowledgeable. He clearly and patiently answered all my questions and let the quality of my Subaru Ascent sell itself. In a word, Roy is a true professional. More

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A couple of weeks ago , I stopped into Brewster Subaru to test drive a new vehicle. Mitchel Pollak was quick to help me. I then asked Mitch if I could buy the vehicle.Mitch was very helpful getting me in to test drive a new vehicle. Mitchel Pollak was quick to help me. I then asked Mitch if I could buy the vehicle.Mitch was very helpful getting me in into a brand new Subaru ! I would also like to thank Nelson DeMelo and Rich Johnson. Thank you guys for the terrific deal ! Bill R. Brewster N.Y. More

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Would recommend this dealership to anyone! Professional, knowledgeable, and friendly environment. Roy is amazing and I would highly recommend going to see him! Thanks Roy!!! knowledgeable, and friendly environment. Roy is amazing and I would highly recommend going to see him! Thanks Roy!!! More

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I can't say enough kind words about this dealership. Great customer service, everyone was extremely kind and helpful and it made my overall experience great. Great customer service, everyone was extremely kind and helpful and it made my overall experience great. More

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I just bought my first Subaru - Mitch Pollak was awesome. He was not pushy, he listened to what I needed and was able to get me the car I wanted. When I picked up the car he explained everything in detail, He was not pushy, he listened to what I needed and was able to get me the car I wanted. When I picked up the car he explained everything in detail, he connected my phone and we tested everything to make sure I understood the car. He was easy to talk to - just a pleasure to work with. Thank you Mitch. More

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