Nathan Hines

In March 2024 I bought a new Impreza from Royal Moore (RM) Subaru in Hillsboro. I was met by Arturo Cisneros. He wasn't very friendly, but I didn't care because RM had the color I wanted. My basic p (RM) Subaru in Hillsboro. I was met by Arturo Cisneros. He wasn't very friendly, but I didn't care because RM had the color I wanted. My basic problem is that the total amount I will pay after financing ballooned to $40k from an initial expected price of $28k. $28k was the total I expected to pay after financing $26k. $26k was the amount stated on my Payment Detail that I was given almost right off the bat. The problems started when Arturo handed me a piece of paper with chicken scratch and arrows written all over it. The chicken scratch was talking about "If this then that, but...if THIS then THAT" and on & on. I should've walked away. When I got the Payment Detail I thought negotiations were over. I made it clear that I was comfortable with a $586 monthly payment for 48 months. The real problems started when the Finance Guy, Nate, came to me in the Waiting Area and said something to the effect of "We can extend this out to 60 months." I thought that was weird, but I also thought that meant extended out to 60 months with no other changes. If there were going to be changes then they should've been communicated. Then I found myself sitting at Arturo's desk with Nate while Arturo stood 10' feet away watching. Nate was doing a lot of talking, but I didn't understand that he was selling additional services. I didn't understand he was selling because he's a Finance guy who should've been finalizing the initial agreement. Why is the Finance Guy selling services while Arturo the Salesman looks on? Another problem for customers today is all the signatures & initials on touch screens. I probably signed & initialed 15 screens before I finally saw the final price of $40k. By that time I thought I had already committed to this price. I felt tricked at that point, and I was. I was extremely mad and everyone knew it. I told them I accepted responsibility for entering into this contract. I should've understood the process better. I was extremely unprepared, stupid, and naive. But...if I'm selling a car to a neighbor, even if the neighbor is dumb, there's never confusion on the final price. The reason is because I'm communicating honestly. Also Arturo is gaming these reviews by having people review him before the transaction is complete. If I remember correctly he asked for a 5 star review to play a game called Corn Hole. In this game if you throw a bean bag into a hole 25' away then you get Subaru Starlink free for 3 years. While I was outside preparing to leave Arturo came out. He essentially asked me not to review him because he knew I was angry. I tried reviewing him shortly after the sale but I guess I didn't verify the initial review. Finally...when I got to the first gas station on my drive home I notice a 3" scratch on the paint and shoe scuff marks on the speaker of the Driver's door. Everybody knows how the first scratch feels, but to buy a new $40K/$26K car with a scratch just added insult to injury. More

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Amazing friendly people and they made it fun during the whole progress ! And faster then expected whole progress ! And faster then expected More

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Great place to shop for a vehicle the staff are wonderful and fast. The atmosphere is very comfortable and fast. The atmosphere is very comfortable More

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Greg was amazing! I was looking to trade in my Outback and he really helped me understand the features and differences between the models I was considering, and I coul I was looking to trade in my Outback and he really helped me understand the features and differences between the models I was considering, and I couldn’t be happier with my new Crosstrek Wilderness!! He was incredibly patient and really worked to understand my car needs. It’s clear he’s both knowledgeable and passionate about the brand, and I never felt rushed or pressured. Greg, Nathan, and their team truly made me feel taken care of!! 10/10 would recommend!! More

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The entire experience was seamless friendly and comfortable for our purchase/ no pressure or hassles!! comfortable for our purchase/ no pressure or hassles!! More

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It was my first buying a car but every staffs were kind and supportable!! I’m glad that I choose this dealer and supportable!! I’m glad that I choose this dealer More

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The dealership made the purchase process as easy as possible and everyone was very knowledgeable! possible and everyone was very knowledgeable! More

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I had a nice experience regarding my Outback purchase , everyone was nice and professional, no one pushed me to take a decision, they just offered their expertise. everyone was nice and professional, no one pushed me to take a decision, they just offered their expertise. More

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Zach was awesome to work with! No high pressure sales, just showed us what we wanted to see and then gave us other options in our price range so we could make an informed decision. No high pressure sales, just showed us what we wanted to see and then gave us other options in our price range so we could make an informed decision. I would give him 10 stars if I could. More

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Purchase experience was very positive. Special thanks to Adam Gates. His help was outstanding! Thank You ! Special thanks to Adam Gates. His help was outstanding! Thank You ! More

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