Nathan Haugh | Page 43

All great!!! Service completed in time and running great after. Sat also my and worked, updated as to status every few hours. Thanks very much after. Sat also my and worked, updated as to status every few hours. Thanks very much More

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I've owned and driven MB vehicles for sometime now. Needless to say there's maintenance required from time to time. I've purchased and repaired my vehicles in multiple locations. Since coming to Flags Needless to say there's maintenance required from time to time. I've purchased and repaired my vehicles in multiple locations. Since coming to Flagship Motorcars in Lynnfield I had worked with various team members in the Service area. Truth be told in my opinion not always the best customer service experience, but always got the job done. However, before deciding to leave and go elsewhere I mentioned my concerns to Nathan. He took my concerns seriously and requested I contact him whenever needing service in the future. I'm happy to report Nathan has been a blessing. He's easy to work with, very efficient, and he's honest. Last but not least he's extremely customer oriented. Flagship is lucky to have him on staff. More

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The recent service on my car was the first time I've worked with Nathan. He was very attentive and accommodating to all my questions. He was able to get the car serviced very quickly...it was ready in worked with Nathan. He was very attentive and accommodating to all my questions. He was able to get the car serviced very quickly...it was ready in less time than anticipated. I will work with Nathan in the future. Beverly More

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from 19 november until today I went 4 times for the same problem they made the mistake the first time and the 3 times I was told they were unable to duplicate the problem i told them that the car has c problem they made the mistake the first time and the 3 times I was told they were unable to duplicate the problem i told them that the car has code p0219 present they told me they didn't see it in their system i went with my scaner ,we tested the car and after their mechanico saw the codiche on my scaner he told me he would try to program the transmision and he would copy the data and want to send it to the mercedes office to find out more Nathan Haugh at the moment he heard the conversion betwen me and the mechanic,told to the mechanic that he should not try again to fix the problem withe the car. At that moment i scream to him that its not my foult that you cant solve the problem of the car. he told me if I wanted to scream I could go out with him and he wold show me what he was able to do to me . and they also let the car out and didn't want to give me written that they couldn't find the code with their 30k scaner I want to let you know that I'm a mechanic i know what happens with my car but I don't want to fix it by myself ,because the work they did te first time ,that coasted more than 6000$,was guaranteed for tow years. I think that he behaved this way because for their mistake they could pay more than $ 5,000 only parts I speak with my lawyer and I'll sue them because I went more than 3 times for the same problem More

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Great Experience To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was gr To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was great. I was greeted immediately as soon as I pulled in the bay. I was directed to service area and a nice gentleman named Nathan Hough. within 5 minutes he explained all that was going to be done, offered me a loaner, gave me a time frame, and gave me an hour and a half approximation on time. I decided to wait . I went to the lounge, coffee, water, cookies and waited and within 2 hours car was done, cleaned inside and out, ready for me to continue my day. Far to often I read bad reviews on service departments but I had to take the time to say Flagship Service Department is outstanding and made me feel like valued member of a Mercedes Benz. Thanks Flagship!!!!!!!!! More

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Thank you!! I have to say that from start to finish my experience with Paige in Lynnfield was fantastic! She was helpful and extremely accommodating at my every n I have to say that from start to finish my experience with Paige in Lynnfield was fantastic! She was helpful and extremely accommodating at my every need and assisted me to find a lease that worked for me. I cannot tell you how happy I am because there are no words to describe it. Thank you to Paige, Gil, and Derek. I appreciate how happy you have all made me! More

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Enjoying my new Mercedes-Benz! The team at Flagship made it easy to find the perfect Mercedes-Benz. Great product knowledge, great attitude and easy going. Made sure I left with a The team at Flagship made it easy to find the perfect Mercedes-Benz. Great product knowledge, great attitude and easy going. Made sure I left with a great deal and a smile. Best car buying experience I have ever had. The entire team went above and beyond. Thanks Guys! More

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Great experience This is the 4th time I have used this dealership for purchasing a lease. The staff here are top-notch! Manager Derek Munro is personable and always re This is the 4th time I have used this dealership for purchasing a lease. The staff here are top-notch! Manager Derek Munro is personable and always ready to make sure you leave there completely satisfied without exception. Nathan Haugh in service is always there to answer any questions I may have about my vehicle and gets me service appointments in a effortless and timely manner. Last but not least my sales specialist, Paige Babcock went above and beyond getting me quickly in a new lease and I have to say it was the best experience I have had so far with Mercedes. Her flawless professionalism combined with her good natured personality was refreshing and it made my experience all the better! Kudos to Mercedes-Benz of Lynnfiekd for having such dedicated and professional staff! More

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Disrespectful, lying, sarcastic I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield sin I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield since it was closer to my home (big mistake). My experience was with Nathan Haugh (service manager) and Grace (service coordinator).Here is what happened. One of my tires is loosing air. I either needed it replaced or plugged. - I was constantly told I could not have a valet ride because my service would only be 45 minutes. I was also told that no valet was available and then when telling them I would get a taxi and that they were being ridiculous, one was readily available (they lied) -I was told 20 minutes for a pickup valet, and when I called after 20 minutes, they told me it would be an additional 30 mins (I was 3 miles down the road). If it wasn't for Grace's extreme attitude and lack of compassion, I probably would not be writing this. - When I arrived back after taking a TAXI, I heard another women in the waiting room complaining about the service she received as well. -Nathan was extremely disingenuous/sarcastic and told me to have a "happy afternoon". -The valet guy was hanging around doing nothing when I came back. I truly feel like Nathan and Grace told me no to the valet or told me it was going to be a while because they were getting a rise out of me. I was not wrong to be upset. I have been with BMW Peabody and Burlington Mercedes (Both Lyon-Waugh) for years; and they both have provided valet cars and even loaner vehicles if I needed them for express services. They would HAPPILY give me a ride anywhere for as long as I can remember..even when I was not old enough to take a loaner vehicle.They never treated me differently or with disrespect. If I had one positive thing to say about this dealership it was the valet gentleman who drove me the first time. He was extremely kind and treated me so nicely. I wish I knew his name. Otherwise, Flagship motorcars of Lynnfield put such a bad taste in my mouth, I would not even consider going to ANY Herb Chambers dealerships ever again. I will be spreading the word to my many friends and family as well. I hope upper management sees this so they can address the disrespect their service employees have to customers and figure out their policies on valet services and loaner vehicles. More

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Exceptional service As always, Julialisa Papagno delivers! She found the perfect vehicle for me and worked out the best deal. Julia is the reason I keep coming back to As always, Julialisa Papagno delivers! She found the perfect vehicle for me and worked out the best deal. Julia is the reason I keep coming back to Flagship to lease - she takes the time to get to know what her customer is looking for and then customizes matches those specifications to the right vehicle. Julia's assistant, Suada Kolenovic, thoroughly and patiently walked me through the vehicle's features, and helped me customize my preferences. She made sure my vehicle was immaculate upon delivery and has provided excellent follow-through post-delivery. Together, the team of Julia and Suada made my lease experience the best yet! More

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