Mitch Smith Chevrolet Reputation

GREAT PLACE! ! WILL BE BACK , DAVID HINES IS ALWAYS HONEST WITH ME AND WILL CONTINUE TO USE HIM ! WILL BE BACK , DAVID HINES IS ALWAYS HONEST WITH ME AND WILL CONTINUE TO USE HIM More

by randy.lamb Verified Customer Verified Customer

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Everything thing was good. People were courteous and truck was ready in a couple of hrs of my appt People were courteous and truck was ready in a couple of hrs of my appt More

by norm0622 Verified Customer Verified Customer

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Very very bad customer service. We found a vehicle we wanted for our upcoming family and went in to talk to a salesman. Billy Hulsey was the salesman. We sat down to put in an appli We found a vehicle we wanted for our upcoming family and went in to talk to a salesman. Billy Hulsey was the salesman. We sat down to put in an application and he basically told us we were broke and weren’t going to get anything. He never pulled our credit and would not even let us put in an application! He then proceeded to lecture us & talk down to us like we were children. We left there and went to Heath Attaway and got approved right away and drove an amazing car home that same day! It all worked out for us…but save yourself time and DO NOT go here. After talking with people around Cullman about our experience, we heard more bad things about Billy. Mitch Smith should really reevaluate their customer service standards. More

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Never heard back regarding my inquiry. Not sure what is needed these days to get a dealership to respond to customers! Not sure what is needed these days to get a dealership to respond to customers! More

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I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical probl is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again! More

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I've been using the service department for several years without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. No need for a/c then but it was working. Till this Tuesday, so I took it in. They said to leave it and they would get to it asap. Today, Thursday, they still haven't touched it, and I need it for work. No loaner I'm told. So apparently if they don't fix it, instead of being a priority, they just let it sit until they have time. I'm on a "list" for a loaner, so I took my car home with no air still. Being a long time customer or fixing their screwup doesn't matter to them at all. More

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In June 2020 Janice and I witnessed our daughter purchase a 2021 Trailblazer from Oscar Ramirez at Mitch Smith. Mr. Ramirez was very knowledgeable, courteous and made her feel very comfortable with her fi a 2021 Trailblazer from Oscar Ramirez at Mitch Smith. Mr. Ramirez was very knowledgeable, courteous and made her feel very comfortable with her first vehicle purchase. We brought the trailblazer for the first oil change in November and had a great experience with the service department. My wife, Janice test drove a 2021 Trax while we were waiting for service. I called Mr. Ramirez for questions who again was a great help. He searched and found the vehicle that had all my wife wanted and made the process very convenient to purchase. I purchased the Trax on December 11th. Oscar was a huge part of the purchase of two vehicles for our family. We would like to say Thank you and will recommend Mitch Smith and Mr. Ramirez any chance we get in the future. The Cochran Family More

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I purchased a brand new 2017 Chevrolet Sonic from them and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more than 45,000 miles on it because the electronic information center stopped working around 42,000 miles. I would not take a Chevrolet from this dealership if they were giving them away. I hope General Motors goes bankrupt, oh wait, they did and we bailed them out and they still do t want to honor their product. GM builds. Rap and their service at this dealership is worse than crappy More

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