Mike Ward | Page 15

helpful and friendly Our last 4 cars have been purchased from Quality Subaru. We have been treated and advised very well. Sales and service staff has been excellent. Our last 4 cars have been purchased from Quality Subaru. We have been treated and advised very well. Sales and service staff has been excellent. More

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EXCELLENT DEALERSHIP ALL AROUND TO DO BUSINESS WITH! Wonderful, knowledgeable, and helpful staff. I purposely returned to Quality to purchase my second Subaru because of the staff in both sales and serv Wonderful, knowledgeable, and helpful staff. I purposely returned to Quality to purchase my second Subaru because of the staff in both sales and service. Mike Ward and Mark Soll were absolutely the best to work with - patient, courteous and very, very kind and in the past Paul Honious and Karen Prisco were a pleasure to work with in the Service department, as well, and I look forward to working with them again with my new car. I was particularly looking for a white Crosstrek with the Ivory leather interior and Mike wasted no time in locating one and obtained it immediately for me. However, timing is everything, I purchased this new vehicle during the DMV shutdown and Mark and Mike were both very patient and understanding in working with me to get through some of the hassles I had to deal with at DMV. Mark stayed very late on a Monday evening to ensure delivery of my car, he was very accommodating especially after a very long and busy day. Ed Chen made the finalization of the financial paperwork a breeze also staying very late and even going as far as providing me with a temporary dealer's plate to ensure delivery that night while he dealt with DMV the next day regarding a computer system glitch. They all definitely went above and beyond to satisfy me and ensure that I received my car quickly knowing that I was in a one-car household situation and really needed the car. I would also like to note, prior to dealing with Quality, I always dreaded purchasing a vehicle and that is no longer the case with this dealership and its staff. These gentlemen absolutely made this a very positive and pleasant experience for me and I highly recommend them to everyone. Kim P., Middletown, CT More

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Purchased a 2016 outback limited Very nice and knowledgable staff. I purchased this car over the phone. I test drove the outback at another dealership and was anxious to buy this ma Very nice and knowledgable staff. I purchased this car over the phone. I test drove the outback at another dealership and was anxious to buy this make and model. I called around to other dealers in ct and quality Subaru had a limited one coming in that was not sold already. Mark soll and Mike Ward were absolutely wonderful to deal with. Then when it was time to sign the financial papers Ed Chen was excellent They made my experience a positive one and pleasant one. I highly recommend this dealership and staff. Donna Chere Watertown Ct More

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vehicle service The service on my 2014 Outback was a 25,000 mi. service. Karen Prisco was the service rep. I dealt with. Service was performed perfectly.Karen is alw The service on my 2014 Outback was a 25,000 mi. service. Karen Prisco was the service rep. I dealt with. Service was performed perfectly.Karen is always very personable and helpful each and every time. I always recommend this dealership for all vehicle needs.Paul and Jonathan are always very helpful! More

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Vehicle buying 101, Simple! Looked at vehicle and test drove and loved it! Very knowledgable and explained every aspect of vehicle. Negotiated price to accommodate my budget, whi Looked at vehicle and test drove and loved it! Very knowledgable and explained every aspect of vehicle. Negotiated price to accommodate my budget, which took some doing, because sales are in sales to make most profit. Came to a mutual $ amount and the rest was smooth sailing. Was able to do most of the finalizing through e-mail and phone calls. Set up pickup time and I was in and out in no time. Mike in finance was also very informative and explained every aspect of purchase with a welcoming personality! Am hoping to save for another purchase for my daughter. More

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Such warmth and caring from this team of sales people! First of all, I always expect there to be something overbearing in a salesperson's approach. Here, I found none of that. From one of the sales manag First of all, I always expect there to be something overbearing in a salesperson's approach. Here, I found none of that. From one of the sales manager's, Mike, to my personal salesperson, Marislaw Mazek, I can give kudos in their way of answering questions and keeping the experience pleasant and even fun. Miroslaw was both extremely professional and kind. Just can't say enough about how he and Mike made a difference in the buying experience. And I'm excited about my new/ used Prius. More

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Highly Recommend My first car buying experience made simple, efficient, and pleasant. Staff polite and willing to answer all questions. Extremely satisfied with my 201 My first car buying experience made simple, efficient, and pleasant. Staff polite and willing to answer all questions. Extremely satisfied with my 2015 WRX and with the services provided at Quality Subaru. More

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Excellent The entire staff were courteous and knowledgeable. They demonstrated all features of the new car. My expectations were exceeded when My monthly lease The entire staff were courteous and knowledgeable. They demonstrated all features of the new car. My expectations were exceeded when My monthly lease fee turned out to be less than originally discussed and I received free maintenance for two years. More

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First subaru Everyone was very friendly. Great team of people. Explained the car features and made he paperwork painless . Loved it and when I buy another car down Everyone was very friendly. Great team of people. Explained the car features and made he paperwork painless . Loved it and when I buy another car down the road this is where I will be going ! More

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Delighted owners of our fourth Subaru! Outstanding experience buying our new car! We have had three used Subarus in the past; they have lasted hundreds of thousands of miles, and it's the o Outstanding experience buying our new car! We have had three used Subarus in the past; they have lasted hundreds of thousands of miles, and it's the only make we are interested in buying. We knew we wanted a new Subaru this time, but we weren't sure what model. Ralph Aquino, our salesman, was knowledgeable, friendly, and non-aggressive--just the right mix of attributes for a salesperson I can work with. He clarified the various models for us, and we are now delighted with our new Forester. More

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