Mike Skeltis | Page 3

Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of our service needs for years now. We would never take our Ford vehicles anywhere else. More

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bad survices can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a d can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a date that you are going out of state for something very important and they didn't care at all... they had all the parts except one they had to order it in and still took them over a week too fix my truck very xxxxty services...………. More

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Thank goodness for Manager Mike S. I had a problem with my 2015 Flex blinker/lightbulb. Service originally stated 3 or more days I would be out of a car, manager Mike took the time to listen to my issue, my 2015 Flex blinker/lightbulb. Service originally stated 3 or more days I would be out of a car, manager Mike took the time to listen to my issue, and he was able to get my car in and literally fixed it right there!! I am so grateful for the help and service from Manager Mike/Sterling Heights Surburban Ford...I pass at least 3 other dealerships to get the quality help from Sterling Heights Surburban Ford!! Thank you so much for your help!! More

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Never going anywhere else. I have purchased my last 4 vehicles from suburban ford. Jeremy has always found me the best deal. He makes car shopping quick, easy and convenient. I have purchased my last 4 vehicles from suburban ford. Jeremy has always found me the best deal. He makes car shopping quick, easy and convenient. More

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Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

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Great Experience and Great Saleman! Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothl Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothly and he explain everything to me that what was being done . He got me great Financing and I was very impressed with his professionalism. He spent the time going over everything with me in my car before I left the lot. I would definitely come back to Mike for my next car and Surburban Ford More

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Mgr. Mike S./Nick are very helpful. Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was an extra key issue and an unknown 2 long hour wait for me and my little kiddo in tow. Mgr. Mike S. took the time to just hear me out, the used sales team really didn’t care, we’re misleading and not helpful to rectify the issue in regards to the extra key issue/long wait. However, Mgr. Mike S. made the unsettling car purchase experience so much better. Because of Mgr. Mike’s and Nick’s courtesy, attention, and understanding, I will be driving out of my way to have my Flex serviced at Surburban Ford Sterling Hgts. Thanks Mgr. Mike S. and Nick in service! More

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Best Dealership in Michigan My family purchased 8 cars in the last 10 years from this dealership. Kevin Miller and the rest of the staff are great! If I still lived in Michigan, My family purchased 8 cars in the last 10 years from this dealership. Kevin Miller and the rest of the staff are great! If I still lived in Michigan, I would still go here. More

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Very Unaccommodating and Unprofessional I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construct I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construction business, and I load and unload tools, materials and equipment in it everyday. I brought my truck in first thing last Monday morning. They told me it takes all day for a diagnosis and another half day for a repair, likely using a part they have in stock. I couldn't leave it that day, so Mr. Kleinow says call back Wednesday or Thursday and let us know. I did. He said we probably have no time to look at it this week, and we likely do not have any rental or loaner cars available, but I will double check. I said I would like to bring it in Friday, at least for the diagnosis, and asked him to call back and let me know. I never heard back from him. So Friday morning, I tried a different advisor, Mr. White. I made an appointment for that day with him, and called him to explain the problems I was having, and ask whether it was feasible to have my truck at least diagnosed that day. I was even willing to sit there and wait, or get a shuttle ride somewhere. He said, "I will check and call you back in two minutes". I never heard from him again. So for a week, I tried to get my truck into this dealership for a warranty repair, on something that was a critical issue for me, and they just didn't care. They were unprofessional, unaccommodating, and unconcerned. This is only the second time I have had to have the truck looked at by this service department in the 18 months I have owned it, and both were very bad experiences. I will never go back there, even though that is where I bought the truck. I relayed my experience on the John Toppi, the general manager, and Jim Belk, the sales consultant, who had helped me with my purchase back in February 2017, and I heard nothing back from them either, although apparently Mr. Belk was on vacation. As a result, for the past week, I have been manually lifting heavy tools, materials, and equipment in and out of my truck bed, using the side steps as best I can. If you have an important repair, and you're hoping for some understanding, and a professional response, take your Ford to another dealership. You will have a difficult time here, and regret it. The Quick Lane Tire and Auto Center here is fine, but the service department is lousy and has serious problems. I have been a business owner for 20 years, and I would never tolerate customer service like this from my company. More

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Mike sets the bar for great service! Mike Skeltis defines great service. Mike took care of a couple warranty claims for me and has always provided great service, great attitude, thank you Mike Skeltis defines great service. Mike took care of a couple warranty claims for me and has always provided great service, great attitude, thank you Mike! More

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