Mike Sauber

Service department has not lived up to my expectations. I have to call several times and leave many many messages before getting to speak to anyone with my car issues.. I’ve been with Dana for over seven y I have to call several times and leave many many messages before getting to speak to anyone with my car issues.. I’ve been with Dana for over seven years and I’m so disappointed with their lack of attention to a faithful customer. More

by secretarymtcarmel Verified Customer Verified Customer

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Salespeople were friendly and helpful and very professional . The pace was clean. Would recommend dealership to everyone. professional . The pace was clean. Would recommend dealership to everyone. More

by eazzato Verified Customer Verified Customer

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Very pleasurable to work with, they got everything done and made things very simple and easy. Very professional. and made things very simple and easy. Very professional. More

by commercialtopnotch Verified Customer Verified Customer

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Jorge Cornet was very nice and extremely professional and explained the various options in the 2019 Ecosport of whatever I wasn't familiar with. Mike Sabeur, Manager was 30 minutes late in meeting me for our explained the various options in the 2019 Ecosport of whatever I wasn't familiar with. Mike Sabeur, Manager was 30 minutes late in meeting me for our appointment that was scheduled at 1:30 p.m.. I actually was thinking of leaving the dealership when he didn't show up by 1:45 p.m. but I chose to wait a little while longer. Chin Poon, in financial services was very nice as well however I couldn't help but feel he was pushing me into coverage giving me different scenarios of how I might regret not getting it that I felt was not necessary and I was not happy with the relentless pressure to buy more coverage. I felt it was a waste of over 30 minutes of my time due to the fact that he saw that I really wasn't interested. I should have ended this portion of the transaction as soon as I realized he was trying to make me buy more coverage. That was my fault. When people aren't interested in pursuing more mechanical coverage that should be the end of it. A Finance person should not keep trying to pursue a transaction when it's obvious the customer does not want it. More

by ROMEO56 Verified Customer Verified Customer

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Terrible Service and management , one shall never step into that Dana dealer, sold me a car worth 100k took no responsibility of 16 issues ,some minor ones were fixed like missing cup holder and broken se into that Dana dealer, sold me a car worth 100k took no responsibility of 16 issues ,some minor ones were fixed like missing cup holder and broken seat back pockets after 3 weeks waiting at the service , Still no key code , cause they said they can’t find the code ! No floor mats , they threw me some very old ones after waiting a month , I was expecting a brand new ones , when they told me they ordered new ones , even though complained about transmission failure, they ignored it saying couldn’t duplicate the problem , a week later it stopped working L suv , it’s been in services hasn’t come out yet cause there is no transmission available , it was a defective car sold under CPO on top of everything, from the beginning to end they lied about everything, still paying for it but not able to drive , it’s a fraud to sell cars in that conditions with almost 20 issues and transmission failure under CPO certified pre owned vehicle, but lincoln seems to take no action to investigate the fraud , found out the engine was replaced too later on , rear door was painted heavily damaged , on 26.000 Mile car , interior leather seats were broken , heavily hit from rear and right rear door , no one mentioned those, when they sold the car , they tried to kick me out of the dealer ship , the general manager was bully to get me out of there , service manager acted like he knew nothing about the cars problem , he took notes never called back . Sales lady MARRY was the worst support after all, saying “ didn’t you checked the car when you bought it “, it’s a total scam over there don’t ever consider going there for any reason , My car looks like salvaged car sold with CPO with pride by Lincoln , it’s a shame ! More

by serdarhas Verified Customer Verified Customer

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Dana was very quick and efficient when I went in to purchase my RAV4. I was in and out within two hours. purchase my RAV4. I was in and out within two hours. More

by JULIANNESILLETTI0413 Verified Customer Verified Customer

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They were Professional, courteous and forthcoming. I was impressed with their overall service and convenience. I was impressed with their overall service and convenience. More

by celticfrost04 Verified Customer Verified Customer

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Everyone in the dealership is very nice and professional. That being said, I felt it took a tremendous amount of effort and bargaining to ultimately get the deal I was satisfied with. Ryan Peters was very c That being said, I felt it took a tremendous amount of effort and bargaining to ultimately get the deal I was satisfied with. Ryan Peters was very courteous and knowledgeable. Once the transaction was over, he took his time in explaining all the mechanisms in the car. As a senior citizen the large screen was a little bit daunting but Ryan was very patient in explaining same. More

by JEMILY5 Verified Customer Verified Customer

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I’ll summarize this review with the fact that our purchase ended much better than it began & Dana Ford eventually came through for us. Specifically due to how this deal ended, I’ll exclude any frustr purchase ended much better than it began & Dana Ford eventually came through for us. Specifically due to how this deal ended, I’ll exclude any frustrations, & note that Mike S. worked with us to get the deal done & get us the car we wanted. We are happy to be done, pleased with the vehicle & would purchase from Mike at Dana Ford again. More

by JMB Verified Customer Verified Customer

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Poor communication and customer service. I paid for car in full (25k) then they didn’t want to know me( no return calls when I tried to schedule car to be delivered) also promised as part of I paid for car in full (25k) then they didn’t want to know me( no return calls when I tried to schedule car to be delivered) also promised as part of the sale the car would be fully detailed, car was delivered un detailed like if it was a party going on in it. not detailed. Have a lot of other things I could go over, but don’t have the space. I would never recommend this dealer to anyone More

by daveastrin1 Verified Customer Verified Customer

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