Mike Baek

Technician are courteous and they really do their job well and they let you know what needs attention after inspection . well and they let you know what needs attention after inspection . More

Helpful 0

Report | Print

Prompt. Place has knowledgeable employees. Appointment time was as scheduled. Service was thorough. Finalizing the paperwork was fast. My vehicle was returned promptly. It's all good. time was as scheduled. Service was thorough. Finalizing the paperwork was fast. My vehicle was returned promptly. It's all good. More

Helpful 0

Report | Print

Vest car dealer I ever use.Everybody kind and Vest car dealer I ever use.Everybody kind and professional. Service department Ms Annette are so nice and answered all my questions.Also when I send Vest car dealer I ever use.Everybody kind and professional. Service department Ms Annette are so nice and answered all my questions.Also when I send text she was reply every time. More

Helpful 0

Report | Print

The best dealership I dealt with I’m always taken care of. The people are always nice and smiling Will definitely refer to my friends and family. of. The people are always nice and smiling Will definitely refer to my friends and family. More

Helpful 0

Report | Print

Went in for Oil Change and the Works Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. More

Helpful 0

Report | Print

Very Pleasent Experience! Mike turned me around! It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus, was nothing short of horrific. But I felt compelled to bring it to this shop as the trouble was with my climate control and the rear slider window. This was just not a task I was willing to allow my local Pep Boys to bungle. To possibly make matters worse, I had a 3rd party extended warranty that had proven to be dicey with a different Ford service shop. All in all I was not looking forward to what I thought was sure train wreck. Mike Baek was certainly up to the task! I explained my trouble, the extended warranty I had and without hesitation Mike committed to touching base with me by the end of business to let me know what kind of trouble I was in for. (In my mind...'Right. Sure. Call me up by the end business? Ain't gonna happen'.) Sure enough, Mike followed up with a phone call to me and was successful in negotiating with the 3rd party warranty service. My truck was ready to go when Mike stated it would be and on top of that he took a few extra steps to ensure my satisfaction. In conclusion I am of the opinion Mike turned me around on my previous opinion of Ken Grody's service department. He took ownership of my circumstance, followed through and exceeded my expectations. For this there is no measure of my gratitude! Thank you Mr. Baek! More

Helpful 0

Report | Print