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Michael Uchida
44 Reviews
I was born and raised in the Windy City (Chicago). Moved to SoCal in 1986 and now a new resident of Arizona. My wife of 26 years and I enjoy playing golf. We have a son, 24 years old, who resides and works in Portland, Oregon. We have two Shitzu’s, Sami and Momo. I’ve been on the aftersales part of the auto industry for going on 37 years. I started with the awesome Volvo brand in 1992, the inception of the 850 model. Been witness to a lot of transition, Volvo is the worlds safest vehicle and continues to be the leader of safety technology.
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Write a Review44 Reviews of Michael Uchida
May 04, 2023
It is very frustrating to make an appointment for 7am when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive bac when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive back to Flagstaff for a final exam. Then to find out that the only reason for the check engine light is a faulty sensor. For this it cost over $1000. I know you guys are here to make money, but this is ridiculous. The first person I spoke with while dropping the car was Rick. He rudely told me that “we would be open in 15 minutes.” I proceeded to explain that I had an appointment at 7 and asked if I could just leave the key. We said, “Yes, I guess we can just give you a call”. As I was about to walk out, he asked my name and then proceeded to look up the appt. He then turned me over to Michael for check-in. Michael was reasonable enough to work with except I was unable to get ahold of him to find out an estimated completion time if I were to proceed with the suggested maintenance. My overall experience was not good. Basic reasons – Service representatives are not very friendly, Making the appointment and showing up on time for the appointment appears to be a waste of time, and lastly, the cost was not reasonable at all for the work completed. Volvo leaves customers with no choice but to pay these outrageous fees because of the proprietary scanning software, and without a fix, you can’t pass emissions. Thanks Volvo. More
by hirchert
Verified CustomerOther Employees Tagged: Rick Kazanjian
Helpful 
April 16, 2023
My experience purchasing my first Volvo went very smoothly. Robert, Iulian, and Michael were all wonderful to work with. I never felt pressured! Thank you for such a positive experience! smoothly. Robert, Iulian, and Michael were all wonderful to work with. I never felt pressured! Thank you for such a positive experience! More
by Sorce8383
Other Employees Tagged: Michael Ayache, Robert, Iulian, and Rodney
December 09, 2020
Second car from this dealership. Always happy with service. Really appreciated the time Eddie spent with us making sure we understood everything about the vehicle. service. Really appreciated the time Eddie spent with us making sure we understood everything about the vehicle. More
by lmatteotti
Other Employees Tagged: Eddie Francisco
March 04, 2018
Excellent service from Mike. He inspected the vehicle and explained what needed to be done and what did not have to be done. He stayed with the quote. The work perform from Mike. He inspected the vehicle and explained what needed to be done and what did not have to be done. He stayed with the quote. The work performed by the mechanic was great. Very pleased. More
by Lorne
Other Employees Tagged: Paul - Mechanic
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