Michael Schreffler | Page 6

The dealership was friendly and helpful. Has pleasant sitting area. I think there should be more shaded seating outside. Has pleasant sitting area. I think there should be more shaded seating outside. More

by BRENDAEDGES Verified Customer Verified Customer

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Service was completed promptly and the staff was extremely friendly, the lounge area was clean and well stocked extremely friendly, the lounge area was clean and well stocked More

by Ben.Booth Verified Customer Verified Customer

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Attentive and very customer oriented and friendly. Always wanting you to be satisfied with their service Always wanting you to be satisfied with their service More

by Philip Frankel Verified Customer Verified Customer

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February 8 First and hopefully last visit. Engine light came on with vehicle still under warranty I was immediately told there would be a $169 diagnostic charge if repair was not covered by wa Engine light came on with vehicle still under warranty I was immediately told there would be a $169 diagnostic charge if repair was not covered by warranty. Needed a new thermostat which was covered by warranty ( no diagnostic charge ). The part had to be ordered would be in on 2/10 I left the car. Advisor called on 2/10 wrong part sent. Advised me I needed 2 new tires told him to install. 2/11 advisor called to say cannot get tires. Part not there yet for thermostat will be ready on Monday 2/14. Texted advisor on 2/14 to say I would be in around 3 for pickup. He texted back ok will be ready. One hour later advisor texted no part will not be ready. 2/17 picked up car drove 10 miles and car would not allow me to go over 15 mph. Front rubber shield not been reattached properly after dealer oil change. Called dealership and was advised they don’t have anyone to come get the vehicle or look at it. Called tow company and had the car brought back to dealership. Finally got car back 2/19. Ten days, four trips to dealership and no tires (Costco got the tires from the manufacturer distribution center overnight). I love my G90 but I will never buy another Genesis until there are stand alone dealerships. Service appointments take at least a month to get no matter what the issue. The dealers servicing my Lincoln Navigator and Lexus LS are far superior. More

by Lahass Verified Customer Verified Customer

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Service was great and timely. Delivered what was promised. Honest and fair. Thank you. So nice to find friendly honest people Delivered what was promised. Honest and fair. Thank you. So nice to find friendly honest people More

by DRNIC4 Verified Customer Verified Customer

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Process to check in was relatively simple, except that their data base at Hyundai had not yet established my link to my new gv80. Service assistant had to search the database to find the vehicle before ch their data base at Hyundai had not yet established my link to my new gv80. Service assistant had to search the database to find the vehicle before check-in was completed. More

by KeyCrest Enterprises Verified Customer Verified Customer

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People are super nice, but it always takes 10-15 minutes to get checked in. Check out is a little faster, but not by much. to get checked in. Check out is a little faster, but not by much. More

by Daylsworth Verified Customer Verified Customer

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He went over everything with me. He came told me my car was done and washed was done and washed More

by Cymbrooks.cb Verified Customer Verified Customer

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Easy to make appointment. Michael was friendly and courteous. My car was beautiful when i got it back. courteous. My car was beautiful when i got it back. More

by rustyhein Verified Customer Verified Customer

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Mike was very courteous and explained how my issue was corrected. He promised a follow up and answered my questions corrected. He promised a follow up and answered my questions More

by hapsf2 Verified Customer Verified Customer

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