Melissa Prochnow
Melissa Prochnow at Land Rover Sudbury

Melissa Prochnow

Business Development Manager

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

4.1
19 Reviews
4.1

19 Reviews

Write a Review

Dealership Experience

4 yrs, 7 mos

Industry Experience

17 yrs

Languages Spoken

English English

19 Reviews of Melissa Prochnow

May 08, 2024

Dealership Rating
Employee Rating

Awesome experience. Everyone is so kind. Used vehicle purchase was quick, easy, efficient, and timely. More

by ginacibien1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2024

Land Rover Sudbury responded

We're glad to know your used vehicle purchase was quick and efficient at Land Rover Sudbury. Thanks for the kind words about our team, we appreciate it!

April 30, 2024

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Horrible Service General Manager Luiz is one of the worst I’ve ever met their lack of communication and attention to customer care is unbelievable 👎🏻 More

by JUSTIN STRONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 01, 2024

Land Rover Sudbury responded

Justin, thank you for the review. We regret that we were unable to meet your expectations and will keep this feedback in mind as we work to continually improve the experiences our customers have with us. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

May 01, 2024

JUSTIN STRONG responded

To be fair, Actions Speak louder than words.

May 18, 2024

JUSTIN STRONG responded

Guess the vehicle has more problems than anticipated. The car has now been in your shop a total of about 6 weeks . The first time you fixed it guess you didn’t. I’m so blown away by you and your team’s negligence on telling me the problems before I signed the paperwork. But I’m sure you and your team knew exactly what was wrong . You know since it went through your shop when you guys had first acquired it…… I expected way better. So sad . So disappointed. Just unreal actions from such a prestigious brand. You and your associates not so prestigious. 10:09 pm

January 30, 2024

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From start to finish, Manny was great to work with! Excellent communication, very knowledgeable, efficient and most importantly - personable. Thanks, Manny! More

by ryan.osborne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz

Jan 30, 2024

Land Rover Sudbury responded

Hi Ryan! We're delighted to know that Manny provided you with such a positive experience at Land Rover Sudbury. Thanks for the shout-out!

December 31, 2023

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Employee Rating

Amr was great, so was Lawrence. Easy from start to finish. This was our second vehicle purchased here and we will continue to do business. More

by Victoria
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Blaushield, Amr Eissa

Jan 03, 2024

Land Rover Sudbury responded

Hi Victoria! It's fantastic to know that Amr and Lawrence made your experience at Land Rover Sudbury a smooth one. We appreciate your continued support and look forward to assisting you in the future!

December 01, 2023

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The service at this LR Sudbury location is the best in MA. Staff is courteous, thoughtful & meticulous. Although I don’t want to have my car in the service department, I love seeing the staff!! More

by JBunger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Wendler, Caleb Skoglund , Tyler Albano, Aya Badreddine, Jonathan Lorizio, George Patsouri, Bryson Paulding, Ann in service

Dec 01, 2023

Land Rover Sudbury responded

We're glad to know you've had a positive service experience with our service team at Land Rover Sudbury. We appreciate your kind words about our team and look forward to seeing you next time! Safe travels!

November 25, 2023

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Employee Rating

I had an incredibly disappointing experience with Land Rover Sudbury. They approached me, expressing interest in my car and even providing a seemingly high offer. However, this turned out to be misleadin More

by Subaru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luiz Augusto Angelo

Nov 27, 2023

Land Rover Sudbury responded

Thank you for the review. I'm disappointed to hear that your experience with our dealership didn't meet expectations and sincerely apologize for any frustration or inconvenience that occurred as a result. We appreciate the feedback and will take it into consideration moving forward. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

November 16, 2023

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Employee Rating

Kudos to Melissa, Lawrence & Tom in sales. Zash in Finance. Aya and Bryson in Service. Thanks for the new Defender. David in RI. More

by david_h_martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zashary Santiago, Tom Caswell , Aya Badreddine, Lawrence Blaushield, Bryson Paulding

Nov 17, 2023

Land Rover Sudbury responded

Hi David! It's great to know that Melissa, Lawrence, Tom, Zash, Aya, and Bryson from our team at Land Rover Sudbury provided you with such a positive experience. We hope you're enjoying your new Defender!

April 07, 2023

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Employee Rating

It was our second experience buying a Range Rover but the first one with Manny. Manny is great, make everything easier by being very kind and giving us all the necessary information and going beyond we could More

by Marcelo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz, Zashary Santiago , Nicholas Kszepka

Apr 13, 2023

Land Rover Sudbury responded

Marcelo, thank you for trusting the Land Rover Sudbury team with your business! We're so glad Manny had the opportunity to assist you with your recent purchase and we'll be sure to share this wonderful feedback with him. Enjoy your vehicle and please don't hesitate to reach out the next time we can be of assistance!

March 27, 2023

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Employee Rating

It’s very professional people and easy to approach for any questions It’s very helpful to meet your request More

by jwanfarhan4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luiz Augusto Angelo , Lawrence Blaushield, Amr Eissa, Bryson Paulding, Ryan Yeomans, George

Mar 29, 2023

Land Rover Sudbury responded

Thank you for the wonderful feedback about our Land Rover Sudbury team! We're grateful for your support and look forward to serving you again next time. Take care!

February 21, 2023

Dealership Rating
Employee Rating

After several communications with this dealer, I made an appointment to see a 2016 Range Rover. When I arrived, the sales manager said they had just sold the car an hour before. I was told they tried to cal More

by jeff
Recommend Dealer
No

Other Employees Tagged: Nicholas Kszepka

Feb 22, 2023

Land Rover Sudbury responded

Thank you for the review, Jeff. On behalf of our team, I sincerely apologize for any frustration or inconvenience this experience caused for you. Please contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

Feb 22, 2023

jeff responded

That's the standard answer folks. Maybe the time to apologize would have been after I abruptly left your dealership because your sales manager lied to my face? That wasn't going to happen though was it. No, it's the standard answer given when they have no real choice but to give one.

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