Melissa O'Connell
Melissa O'Connell at Northside Lexus

Melissa O'Connell | Page 2

Technology and Outreach Director

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

5.0
60 Reviews

Master Certified - I joined the Lexus team in 1999 and the Northside Lexus family in 2012. I have a teaching and performing background and love to do Karate with my son. I’m a tech geek at heart and manage the “What does this button do department?” I look forward to helping you make the most of the bells-and-whistles on your Lexus.

5.0

60 Reviews

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Dealership Experience

11 yrs, 11 mos

Specialties & Trainings

Lexus Master Certified

Lexus Technology Specialist

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60 Reviews of Melissa O'Connell

March 31, 2023

Dealership Rating
Employee Rating

Been doing business with Northside Lexus for over 20 years. Happy with their friendly service. Don Holifield has been very help[ful. And I like the service department. I think it was Melissa that de More

by HLGOLD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Holifield

Apr 03, 2023

Northside Lexus responded

Don, Melissa, and the team are grateful to have you as a loyal client of Northside Lexus. Thank you so much!

March 30, 2023

Dealership Rating
Employee Rating

Great dealership and super personnel ! I have been doing business with Northside Lexus since year 2001 . More

by Terry.Northrup1@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2023

Northside Lexus responded

We are so grateful for your loyal business! Thanks for being part of the Northside Lexus family.

Mar 30, 2023

Terry.Northrup1@gmail.com responded

Outstanding Dealership!!!

Mar 30, 2023

Terry.Northrup1@gmail.com responded

Thanks for being the best you can be and also having such reliable products!!

January 20, 2023

Dealership Rating
Employee Rating

Notwithstanding the excellent Lexus products, the Northside Lexus personnel and systems are equally as excelkent. The personnel are professional and engaging. I enjoy my various visits for that reaso More

by FBERGFIELD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2023

Northside Lexus responded

It means a great deal that you always have an exceptional experience with us. Thank you for the kind review and we look forward to seeing you again down the road. Take care! - Northside Lexus

October 04, 2022

Dealership Rating

Am a Canadian residing in Calgary Alberta, I have followed Melisa’s videos which are very detailed and easy to understand and fit that I am grateful. This NX350h is my 13th Lexus and today I was noti More

by Zirjamal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melisa ( you tube)

Oct 04, 2022

Northside Lexus responded

We're happy to hear you had a seamless and informative experience with Melisa. We will certainly pass along the kind words. Have a wonderful day! - The Northside Lexus Team

August 11, 2022

Dealership Rating
Employee Rating

I bought a 2022 Lexus NX 350h from Northside Lexus. Everyone at the dealership is friendly, professional, and helpful. I worked with Victoria Dehoyos to buy the car; It took a while, but Ms. Dehoyos k More

by wcroswell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victoria DeHoyos , Hamilton Dawes

Aug 11, 2022

Northside Lexus responded

Thank you so much for this review. Congrats on the purchase of your 2022 Lexus NX 350H! We're grateful for the kind words about Victoria, Hamilton, and Melissa. It's amazing to hear that you love your vehicle and are appreciative of the service you received here at Northside Lexus. See you next time!

August 05, 2022

Dealership Rating
Employee Rating

Excellent experience both with my sales rep and management team at Northside. Not our first car and it likely won’t be our last. More

by marklawrence44
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Makrakis, Caleb Vario , Ava Pierce

Aug 05, 2022

Northside Lexus responded

We're ecstatic that our team made your experience fantastic! Thanks for choosing Northside Lexus for such an important purchase. Enjoy your new ride!

July 28, 2022

Dealership Rating
Employee Rating

The sale man and manager are very nice. The Northside Lexus building is clean and make us feel good to walk around to see new Lexus car. We already bought five Lexus cars from your company More

by LTANSAMRIT111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Northside Lexus responded

Your review is music to our ears! We're so glad our team welcomed you to Northside Lexus with friendly assistance and a pleasant building. It's an honor to have earned your confidence and we hope to work with you again soon!

July 19, 2022

Dealership Rating
Employee Rating

I love Northside Lexus excellent service excellent people no complaints I would recommend Northside Lexus to anyone because the people are just great their sales people and the service department and collisi More

by CR1007
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Holifield, Don Ansley, Mario Haro, Michelle Matheson, Pat Pendergast , Tiffany Carmona, Mike Crowe, Felipe Lozano, James Vu, Beanie

Jul 19, 2022

Northside Lexus responded

We are blushing! The entire Northside Lexus team is grateful for your kind words. We look forward to working with you again!

June 03, 2022

Dealership Rating
Employee Rating

This is my 5th vehicle from Northside! Don Holifield has always been professional & has become a friend that I fully trust. Northside has always taken great care of my service, etc! Thank More

by ATCHLEYBV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 03, 2022

Northside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Don and the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

January 07, 2022

Dealership Rating
Employee Rating

Excellent customer service from sales and maintenance staffs. The waiting areas were outstanding as well as the parking area for vistors. More

by jimmiedotson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Keough, Aniekan Edem , Joseph Finley, James Vu

Jan 08, 2022

Northside Lexus responded

Jimmie - It's great to hear that every aspect of our visit was a success! Thank you for sharing your experience with us, and the entire Northside Lexus team looks forward to working with you next time you need us!

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