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Matthew Duvall
Matthew Duvall at Shottenkirk Nissan Rome

Matthew Duvall | Page 2

Service Manager

Shottenkirk Nissan Rome

1500 Veterans Memorial Hwy NE
Rome, GA 30161

4.9
128 Reviews
4.9

128 Reviews

Write a Review

Dealership Experience

5 yrs, 11 mos

Specialties & Trainings

Nissan Expert Service Advisor

128 Reviews of Matthew Duvall

April 20, 2024

Dealership Rating
Employee Rating

They are always on time with work completed in a timely manner. Nice setting area to be when completing service. More

by AMYTICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Ronnie Blake, Nancy Miranda

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May 01, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

Dealership Rating
Employee Rating

The Service Department has almost always been professional, accurate, and timely. Our only complaint is that the gentleman shuttling customers who dropped their vehicles off didn't pick up Sara More

by PALADIN021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua

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Apr 12, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 08, 2024

Dealership Rating
Employee Rating

In and out quickly with the service appointment, nice waiting area for customers. No issues on my visit. More

by Rita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Nancy Miranda

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Apr 09, 2024

Shottenkirk Nissan Rome responded

Rita, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

April 06, 2024

Dealership Rating
Employee Rating

Very customer oriented. Does a great job of keeping you informed of the status of service being performed. More

by FODERMIKUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Blake

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Apr 08, 2024

Shottenkirk Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

April 05, 2024

Dealership Rating
Employee Rating

Very customer service oriented . Does an excellent job of keeping you informed. Gets it done in time More

by FODERMIKUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Ronnie Blake, Nancy Miranda

Helpful
Report | Print
Apr 08, 2024

Shottenkirk Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

April 02, 2024

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Employee Rating

Dealing with Carshield (our extended warranty) can be a nightmare. Shottenkirk really helped us out and did everything they were asking. They were super friendly every time we talked. Thank you Shottenkirk More

by TIFFANY HEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Ronnie Blake, Kristopher Nowakowski

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Apr 02, 2024

Shottenkirk Nissan Rome responded

TIFFANY , thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 31, 2024

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Employee Rating

Everyone I’ve dealt with at Shottenkirk has been friendly, helpful and professional. I highly recommend. More

by SUEANCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2024

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

March 24, 2024

Dealership Rating
Employee Rating

They were fast and very professional. They had the work done in the amount of time they said. More

by JOEMASON1976G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Jamie Carter, Jeffery Gamble, Cassie Hardin, Tori Arrington, Sarah-Kate Pelfrey, Nancy Miranda

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Mar 25, 2024

Shottenkirk Nissan Rome responded

JOE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

March 23, 2024

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Employee Rating

i do not write reviews. they waste my time, just as this is doing now. More

by JUNESTANSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Ronnie Blake, Kristopher Nowakowski, Nancy Miranda

Helpful
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Mar 25, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

March 21, 2024

Dealership Rating
Employee Rating

Service department did an excellent job checking in and out, tech had a little trouble down loading radio update, otherwise excellent service visit. More

by RRIORDAN1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua

Helpful
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Mar 22, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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